Rachael Kyser

• Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Manages company's email account, addressing on average 50 incoming emails and 10-15 calls daily.
• Manages 3 business accounts and credit cards, and 2 personal executive financial accounts.
• Maintains accurate financial records by reconciling accounts payable/receivable transactions in Quickbooks regularly to ensure balanced budgets.
• Streamlines office operations by implementing efficient filing systems and organizational strategies.
• Assists in the recruitment process, processing applications and scheduling interviews.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Provides daily administrative support for the company and it's president/general contractor directly, including scheduling meetings, managing calendars, and organizing travel arrangements.
• Manages payroll of staff members and prints checks for staff and vendors weekly.
• Proactively works independently, maintaining a strong attention to detail with organizational and time management skills.
• Streamlines document handling and processing, reducing turnaround time for client inquiries and requests.

• Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
• Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
• Focused on building a strong business culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
• Created and updated fitness programs.
• Regularly evaluated a team of 6 staff members, offering helpful feedback by observing while performing duties and offering services to customers.
• Implemented effective social media strategies to facilitate new business and promote patronage in existing customers.
• Managed an average of 85 client membership accounts and billing.

• Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
• Supported a diverse workforce by creating inclusive and culturally sensitive onboarding materials.
• Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
• Maximized document quality by suggesting revisions for grammar and phrasing.
• Conducted new employee onboarding and provided ongoing orientation training, to an average of 15-20 new employees weekly.
• Leveraged technology platforms to streamline administrative tasks associated with the onboarding process.
• Promoted a culture of collaboration by creating opportunities for team-building activities during orientation programs, fostering strong connections among coworkers from diverse backgrounds and departments.
• Supported other HR functions with client records, data entry, and general administrative tasks.
• Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.

• Negotiated supplier contracts and maintained strong relationships with vendors.
• Streamlined purchasing processes by implementing efficient systems and procedures for order management.
• Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
• Enhanced supplier quality control measures by establishing clear criteria for vendor selection and conducting thorough evaluations of potential partners.
• Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
• Prepared and managed electronic files and folders for a database of over 100 approved suppliers.
• Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
• Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
• Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Tracked inventory shipments and prepared spreadsheets detailing item information.

Managed daily operations for a successful small business, ensuring efficient processes and quality services.

• Implemented effective marketing strategies and established strong customer relationships.
• Hired, trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Developed strategic partnerships with suppliers and other community businesses.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
• Managed payroll for an average of 3-6 employees monthly.
• Promoted business via social media to generate leads and maximize brand identity.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Received and reviewed 20-30 daily customer orders, using Salesforce CRM to create customer exchange (RMA) and return (RFC) orders.
• Verified order completeness and accuracy of returned products.
• Maintained good standing with customers through quality customer service and quick turnaround for exchange orders.
• Generated order receipts and invoices for customers daily.
• Tracked order deliveries and resolved shipping and delivery issues.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally through calls and emails.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Assisted in weekly and monthly reports to executive team on exchange and return orders.

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Organized travel arrangements and coordinated accommodations for executives.
• Maintained confidentiality with sensitive documents and information, ensuring proper storage and distribution as needed.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Provided daily administrative support, including board meetings, including agenda preparation and minute-taking duties.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Created engaging content for company's Facebook and Instagram pages.
• Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
• Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.

• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
• Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Trained 2-3 new employees monthly and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.