RACHAEL V. NAYLOR
Clinton
Summary
Motivated professional with extensive experience in leveraging skills for optimal productivity. Recognized for creativity, self-discipline, and strong communication abilities. Proven track record in organization and time management, delivering results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Instructional Assistant
Jackson Public Schools
01.2025 - Current
- Facilitated organized class environments to enhance student learning experiences.
- Demonstrated and instructed activities as directed by classroom teacher.
- Organized instructional materials and activities under teacher supervision.
- Maintained accurate documentation of student progress and achievements.
- Operated audiovisual equipment to support instructional delivery.
- Exercised sound judgment regarding individual student needs.
- Adapted and modified teaching materials and techniques as necessary.
- Collaborated with teachers to implement Individual Education Plans effectively.
Assistant Branch Manager
KEESLER FEDERAL CREDIT UNION
01.2024 - Current
- Supervised, mentored, and coached lobby staff to enhance service quality.
- Resolved member concerns and complaints using effective problem-solving techniques and computer systems.
- Assisted Branch Manager with audits and ensured vault security compliance.
- Delivered professional member service while training staff on KFCU services and products.
- Facilitated achievement of branch sales goals by motivating team members.
- Developed service and sales plans, communicating objectives to staff effectively.
- Assigned roles and responsibilities aligned with strategic plans and monitored progress.
Relationship Banker - Branch Supervisor
TRUSTMARK NATIONAL BANK
01.2021 - 12.2023
- Directed branch business development initiatives to enhance wallet share, fee income, deposits, and loans.
- Conducted customer meetings and sales calls to strengthen client relationships.
- Guided personnel towards achieving superior sales and operational excellence while minimizing risks.
- Facilitated branch meetings emphasizing business development and profitability strategies.
- Interviewed prospective employees to build a high-performing team.
- Mentored and coached branch staff to foster individual growth and optimize daily operations.
- Managed scheduling, performance appraisals, cash handling, and branch audits effectively.
- Oversaw employee time reporting and ensured compliance with operational standards.
Retail Banker II
WOODFOREST NATIONAL BANK
01.2019 - 12.2021
- Executed branch servicing tasks including teller transactions and vault balancing.
- Managed cash ordering, card issuance, report generation, audits, and control checks.
- Maintained and serviced automated teller machines to ensure optimal functionality.
- Conducted account maintenance for depository accounts and loans efficiently.
Office Manager
Campaign Office
Jackson
07.2018 - 07.2019
- Managed daily office operations and maintained an organized workspace.
- Coordinated scheduling and logistics for campaign events and meetings.
- Oversaw supply inventory and ordered materials as needed for the office.
- Facilitated communication between team members and external partners effectively.
- Implemented office procedures to enhance efficiency and workflow processes.
- Trained new staff on office policies and best practices to ensure compliance.
- Developed filing systems to ensure easy access to important documents and records.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Created spreadsheets in Excel to track scheduled events for campaign staff.
Education
Some College (No Degree) - Elementary Education
Holmes Community College
Goodman, MSSome College (No Degree) - Public Health
Mississippi University For Women
Columbus, Mississippi, MSSkills
- Microsoft Office Suite
- Classroom management and support
- Audiovisual equipment operation
- Customer relationship management
- Coaching and mentoring
- Verbal and written communication
- Clerical support
- Team motivation
- Database management
Timeline
Instructional Assistant
Jackson Public Schools
01.2025 - Current
Assistant Branch Manager
KEESLER FEDERAL CREDIT UNION
01.2024 - Current
Relationship Banker - Branch Supervisor
TRUSTMARK NATIONAL BANK
01.2021 - 12.2023
Retail Banker II
WOODFOREST NATIONAL BANK
01.2019 - 12.2021
Office Manager
Campaign Office
07.2018 - 07.2019
Some College (No Degree) - Elementary Education
Holmes Community College
Some College (No Degree) - Public Health
Mississippi University For Women