Rachael Willman-Dobner
Frankfort,KY
Summary
Dependable and organized team player who communicates effectively and efficiently. Skilled at building relationships with partners across many departments and levels. Excels at motivating team members to be their best by cultivating a positive and inclusive work environment.
Overview
17
17
years of professional experience
Work History
Talent Acquisition Manager
UPS
06.2022 - Current
- Manage the Ohio Valley Talent Acquisition team of 16 in the processing, recruiting and onboarding of employees for Package, Transportation and Feeders.
- Assisted in implementing a new recruiting team to increase candidate flow to staff the Package and Transportation teams.
- Created effective talent acquisition training materials to support the culture and performance objectives.
Preload Manager
UPS
08.2021 - 06.2022
- Communicated clearly with 300 employees to keep everyone on same page and working toward established business and safety goals.
- Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
- Actively participated in weekly team meetings, contributing ideas and insights to continually improve departmental performance and communication across the organization.
Business Manager
UPS
05.2021 - 08.2021
- Managed the Lexington North Driver group ensuring safety, performance and service goals were achieved.
- For the month of July 2021, we were number one on the balanced scorecard for overall performance.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
On Road Supervisor
UPS
09.2020 - 05.2021
- Maintained operations in compliance with internal and regulatory standards to protect team members and the business operations.
- Train drivers on assigned routes to perform the Full Service Provider position safely and efficiently.
- Consulted with customers to understand and quickly resolve their problems, maintaining consistently high satisfaction levels.
Human Resources Manager
UPS
01.2020 - 09.2020
- Developed department goals and objectives to help teams align with organizational vision and fair employment practices.
- Assisted employees with navigating benefits systems, utilizing employee tools, and answering questions about policies and procedures.
- Managed concerns with fair and consistent processes.
- Processed, hired and help orientate new Full Service Providers in my division along with getting them prepared and scheduled for training classes.
Human Resources Supervisor
UPS
07.2016 - 01.2020
- Coordinated and facilitated employee onboarding, including orientation and training schedules.
- Monitored employee relations and supported harmonious work culture through effective conflict resolution.
- Explained HR policies and procedures and answered employee questions.
- Addressed all hourly staffing and recruiting needs, including job postings, interviews, and temp agency collaboration.
Hub Supervisor
UPS
03.2007 - 06.2016
- Cultivated a high-performing outbound operation all while staying in full compliance with internal and regulatory standards to protect team members and the business operations.
- Trained and developed Frontline Supervisors on running inbound and outbound operations.
Education
Bachelor of Arts - Geography
Eastern Kentucky University
12.2011
Skills
- Change Management
- Onboarding Processes
- Data-driven decision-making
- Building Partnerships
- Employee Relations
- Organizational
- Applicant Tracking Systems
- Recruitment
Timeline
Talent Acquisition Manager
UPS
06.2022 - Current
Preload Manager
UPS
08.2021 - 06.2022
Business Manager
UPS
05.2021 - 08.2021
On Road Supervisor
UPS
09.2020 - 05.2021
Human Resources Manager
UPS
01.2020 - 09.2020
Human Resources Supervisor
UPS
07.2016 - 01.2020
Hub Supervisor
UPS
03.2007 - 06.2016
Bachelor of Arts - Geography
Eastern Kentucky University