Rachael Zehms
Avon,CO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of post-secondary education
22
22
years of professional experience
Work History
Server
Grouse Mountain Grill
Beaver Creek, CO
06.2013 - Current
- Delivered fine dining level service, enhancing guest experiences and satisfaction.
- Cultivated lasting relationships with guests through personalized service, fostering loyalty and repeat visits.
- Trained new serving staff in fine dining techniques and customer service, improving overall team competency.
- Continue to obtain knowledge of new and old world wine, craft cocktails, and beer.
- Carry out service for banquets and special events.
Coordinator of Judges Tent
Taste of Vail Lamb Cook-Off
Vail, CO
01.2010 - 12.2019
- Coordinated judges and food running teams for competition to ensure smooth operations.
- Managed volunteer recruitment and training to facilitate effective event execution.
- Conducted post-event evaluations to enhance future operations and participant experiences.
Server
Restaurant Kelly Liken
Vail, CO
12.2008 - 05.2013
- Provided a 5star level of professional dining service.
- Studied French and American wines to enhance knowledge of flavor profiles and pairings.
- Learned gourmet food terminology and cooking techniques to enhance culinary skills.
- Built strong guest relationships that increased repeat patronage.
- Conducted training sessions for new serving staff on service standards and procedures.
- Supported logistics and execution of off-site events to ensure smooth operations.
Server, Bartender
The Cherry Cricket Restaurant
Denver, CO
01.2005 - 11.2008
- Delivered efficient floor and bar service in fast-paced restaurant environment, enhancing guest experience.
- Acquired comprehensive menu knowledge, ensuring accurate ingredient and portion size information for all items.
- Provided exceptional customer service to enhance dining experiences.
- Prepared and served a variety of beverages and cocktails.
- Managed bar inventory and restocked supplies as needed.
Education
General Business Administration - Concentration in Training And Development
University of Wisconsin Stout
Menomonie, WI 08.1995 - 01.1999
Skills
- professional service
- wine expertise
- menu and cocktail knowledge
- event/banquet coordination
- staff training
- problem solving
- attention to detail
- time management
- food safety
- food and beverage pairings
- Fine dining service
- Wine service
Timeline
Server
Grouse Mountain Grill
06.2013 - Current
Coordinator of Judges Tent
Taste of Vail Lamb Cook-Off
01.2010 - 12.2019
Server
Restaurant Kelly Liken
12.2008 - 05.2013
Server, Bartender
The Cherry Cricket Restaurant
01.2005 - 11.2008
General Business Administration - Concentration in Training And Development
University of Wisconsin Stout
08.1995 - 01.1999