RACHAEL E. JOSEPH
Belvidere,IL
Summary
Dedicated professional with a Juris Doctor degree and over 2 years of experience in office management and client assistance. Solution-driven and highly organized, with a versatile skill set in administrative tasks and procedures.
Overview
3
3
years of professional experience
Work History
Legal Office Manager
Apex Legacy Law
05.2024 - Current
- Led the research and setup of a remote telephone system.
- Analyzed legal conflicts, identified potential issues, and ensured ethical compliance.
- Improved the intake processes by designing and implementing standardized intake forms for the law firms potential clients.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
Administrative Assistant
Crosby and Crosby LLP.
03.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Legal Assistant
Pro Legal Care
09.2021 - 03.2022
- Excellent customer service through explanation of the legal process to clients, ensuring complete understanding of needs and requirements of clients
- Responded quickly and efficiently to customer concerns via phone, email, and other written communications
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
Education
J.D. - Law
Northern Illinois University College of Law
DeKalb, IL05.2021
Bachelor of Science - Secondary Education
Kansas State Univeristy
Manhattan, KS05.2018
Skills
- Microsoft Office Suit
- Microsoft Teams
- Zoom
- Google Drive
- Clio Legal Software System
- LexisNexis
- Westlaw
- Scheduling and calendar management
- Attention to Detail
- Adaptability and Flexibility
Timeline
Legal Office Manager
Apex Legacy Law
05.2024 - Current
Administrative Assistant
Crosby and Crosby LLP.
03.2023 - 05.2024
Legal Assistant
Pro Legal Care
09.2021 - 03.2022
J.D. - Law
Northern Illinois University College of Law
Bachelor of Science - Secondary Education
Kansas State Univeristy
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