Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rachael L Severson

Billings,MT

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position within your organization. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Sanitation Technician

Top Notch Cleaning
11.2022 - Current
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Supported quality control measures by thoroughly sanitizing production equipment between product runs.
  • Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
  • Collaborated with team members to complete large-scale cleaning projects within established timeframes.
  • Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
  • Enhanced workplace cleanliness by diligently following sanitation protocols and procedures.
  • Ensured timely completion of sanitation tasks, contributing to overall production efficiency.
  • Swept, mopped and sanitized facility.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Supply Specialist

Army National Guard MT
01.2021 - Current
  • Achieved compliance with audit performance requirements.
  • Evaluated supplier proposals objectively based on predefined selection criteria such as quality standards met price competitiveness offered delivery timelines proposed thereby selecting the best fit option for the company''s unique requirements.
  • Managed non-expendable government-owned property in district.

Kitchen Staff Member/Bartender/Wait Staff Member

Robinhood Lounge & Casino
06.2019 - 08.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Plated and presented food following chef requirements.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained high personal grooming standards and uniform presentation.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

CEG Sporting Goods
06.2022 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.

Ice Cream Scooper/Barista

The Ice House
06.2020 - 06.2021
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
  • Operated cash registers and processed payments accurately.
  • Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Maintained cleanliness and organization in establishment.
  • Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
  • Offered samples of new ice cream flavors to customers.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Adhered to food safety guidelines for proper storage of ice cream products, maintaining freshness and quality.
  • Monitored amounts of each ice cream flavor and replaced when depleted.
  • Prepared waffle cones and other specialty items, offering a variety of options for customer preferences.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

No Degree - Open

Montana State University Billings
Billings, MT

High School Diploma -

Plentywood High School
Plentywood, MT
05-2022

Skills

  • Sanitizing skills
  • Strong communication skills
  • Workplace safety practices
  • Industrial cleaning techniques
  • Customer assistance
  • Customer service
  • Professionalism and courtesy
  • POS systems
  • Inventory management
  • Inventory control
  • Empathy and patience
  • Problem-solving

Affiliations

  • Army National Guard of Montana

Timeline

Sanitation Technician

Top Notch Cleaning
11.2022 - Current

Sales Associate

CEG Sporting Goods
06.2022 - 07.2022

Supply Specialist

Army National Guard MT
01.2021 - Current

Ice Cream Scooper/Barista

The Ice House
06.2020 - 06.2021

Kitchen Staff Member/Bartender/Wait Staff Member

Robinhood Lounge & Casino
06.2019 - 08.2024

No Degree - Open

Montana State University Billings

High School Diploma -

Plentywood High School

Similar Profiles

CREATE PROFILE
Rachael L Severson