Rachal Martinez-Orozco
Summary
Compassionate Caregiver experienced in behavior modification techniques and emergency response training. Achieved high productivity and efficiency by utilizing adaptive communication strategies to support individuals with diverse needs. Focused on fostering independence and trust through patience, empathy, and active listening.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Caregiver, Special Needs
Impact
Medford
06.2022 - 09.2024
- Assisted individuals with daily living activities and personal care needs.
- Developed and implemented individualized care plans for clients with special needs.
- Monitored client health and reported changes to healthcare professionals promptly.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with families to address specific care requirements and concerns.
- Trained new caregivers on best practices and care techniques effectively.
- Ensured a safe environment by adhering to health and safety regulations consistently.
- Maintained accurate documentation of client progress and care activities regularly.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Administered medication when needed according to doctor's instructions.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Assisted in the development of life skills such as communication and mobility.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
Receptionist Administrator
Pearl funeral home
Medford
02.2021 - 07.2021
- Greeted families and visitors with compassion and professionalism.
- Answered phone calls and directed inquiries to appropriate staff members.
- Managed appointment scheduling for funeral services and consultations.
- Typed obituaries for clients, ensuring accuracy and sensitivity in wording.
- Maintained organized filing system for client records and documentation.
- Assisted with preparation of service materials and memorial programs.
- Coordinated logistics for viewings, services, and meetings with clients.
- Communicated effectively with team members regarding client needs and requests.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Obtained and processed payments from clients for products and services.
- Managed the distribution of incoming mail, faxes, and packages.
- Created spreadsheets to track customer information such as contact details and preferences.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Cashier Team Lead
Walmart
Medford
06.2019 - 09.2020
- Led cashier team to deliver exceptional customer service during peak hours, enhancing overall customer satisfaction.
- Trained new cashiers on register operations and store policies, ensuring seamless service delivery and adherence to standards.
- Managed cash handling procedures to ensure accuracy and security of transactions.
- Resolved customer complaints quickly, fostering a positive shopping experience and encouraging customer loyalty.
Cashier
Pilot Travel Centers
Chemult
04.2009 - 03.2010
- Processed customer transactions efficiently and accurately at busy travel center.
- Maintained cleanliness and organization of cash register and surrounding areas.
- Assisted customers with inquiries about products and services available at location.
- Handled cash, credit, and gift card payments with attention to detail.
- Collaborated with team members to ensure smooth operation during peak hours.
- Monitored inventory levels and reported low stock items to management promptly.
- Educated customers on loyalty programs and promotions, increasing awareness and participation.
- Resolved customer complaints to improve satisfaction and maintain service quality.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Provided customer service through active listening and engagement, fostering positive customer experiences.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
N/A - CNA Training
Job Corps
Portland, OR 11.2006 - 05.2008
Skills
- Medication administration
- Care planning
- End-of-life care
- Case management
- Documentation management
- Progress documentation
- Records maintenance
- Documentation
- Client management
- Appointment scheduling
- Safety compliance
- Team collaboration
- Training
- Effective communication
- Attention to detail
- Customer service excellence
- Reliability and punctuality
- Record keeping
- Compassion and empathy
Affiliations
- Athlete in middle school and high school
- Bookkeeping
- Filing
- Multitasking
- Artistic
Personality
- I am a hard worker
- I am respectful
- I am kind and caring
- I manage my time responsibly
- I learn quick
- I am familiar with technology and computer systems
Timeline
Caregiver, Special Needs
Impact
06.2022 - 09.2024
Receptionist Administrator
Pearl funeral home
02.2021 - 07.2021
Cashier Team Lead
Walmart
06.2019 - 09.2020
Cashier
Pilot Travel Centers
04.2009 - 03.2010
N/A - CNA Training
Job Corps
11.2006 - 05.2008