Alicia Carrasquillo
Downingtown,PA
Summary
Detail-oriented Human Resources Specialist with expertise in customer relationship management, strategic planning, and HR processes. Developed and implemented staffing solutions across diverse industries, specializing in high-volume recruitment, selection, and retention. Managed payroll processing and employee records while effectively overseeing multiple projects to enhance organizational success.
Overview
5
5
years of professional experience
Work History
Human Resources Director
St. Mary Center
Lansdale, Pennsylvania
05.2022 - Current
- Managed recruitment processes to attract diverse talent for various positions.
- Advised leadership on best practices for employee relations and conflict resolution.
- Conducted compensation analysis to ensure equitable pay structures across departments.
- Collaborated with management on workforce planning and talent development strategies.
- Ensured compliance with labor laws and regulations affecting the organization's operations.
- Developed improved hiring practices that contributed to reduced turnover.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Developed training programs to improve staff development opportunities.
- Monitored employee attendance records to ensure adherence to company policies.
- Implemented strategies aimed at improving employee retention rates.
- Streamlined onboarding processes for new hires, enhancing orientation sessions and paperwork completion.
- Fostered a positive work environment through team building initiatives and conflict resolution.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Provided guidance on labor relations issues, including collective bargaining agreements.
- Held exit interviews and documented information discussed with employees.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
Human Resources/Payroll/Accounts Payable
Towne Manor West
Norristown, PA
06.2021 - 05.2022
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Initialized all background checks for potential new hires.
- Assisted in weekly/monthly orientation for all new employees.
- Assisted all employees timely and efficiently with enrollment and maintaining all company and union provided benefits.
- Advised leadership, consultants and other personnel on driving HR policies, union negotiations and business strategy implementation.
- Aided senior leadership during executive decision-making process by generating daily status and maintenance activity reports that recommended corrective actions and improvements.
- Worked with leadership to devise and update policies as needed for corporate accountability and workplace health.
- Managed payroll for temporary, hourly and salaried employees.
- Processed employee rehires, transfers, terminations, garnishments and withholdings.
- Implemented various payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Obtained accurate statements from vendor in efforts to keep all accounts within current and satisfactory standing.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Completed month-end and year-end close activities.
- Delivered superior level of customer service to small business clients.
Staffing Coordinator/HR Assistant
AristaCare at Meadow Springs
Plymouth Meeting, PA
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Conducted extensive urinalysis testing to prevent illegal drugs use in the workplace.
- Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
- Addressed employee harassment allegations, work complaints and other concerns diligently.
- Managed recurring HR processes such as clinical license renewal and validation.
- Developed processes and metrics that supported achievement of organization's business goals.
- Supported executive decision-making by reporting on metrics and recommending actionable improvements.
Store Sales Leader
Justice
Pottstown , PA
- Monitored and implemented corporate programs, leading store to rank among top performers in sales territory-wide.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Mentored newly hired employees in upselling techniques, engaging points and overall customer connection techniques to improve sales expertise.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville Associate of Arts -
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Organizational communication
- Onboarding training
- Benefits knowledge
- Interpersonal skills
- Application tracking proficiency
- Relationship management
- Data analytics
- Payroll processing expertise
- HR policy understanding
- Employee relations
- Grievance resolution
- Conflict resolution
- Employee engagement strategies
- Diversity practices
- Compliance expertise
- Records management
Timeline
Human Resources Director
St. Mary Center
05.2022 - Current
Human Resources/Payroll/Accounts Payable
Towne Manor West
06.2021 - 05.2022
Associate of Arts -
Bloomsburg University of Pennsylvania
High School Diploma -
Coatesville Area Senior High School
Store Sales Leader
Justice
Staffing Coordinator/HR Assistant
AristaCare at Meadow Springs