Rachana Pokharel
El Cerrito,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
Work History
Cashier
Kroger
Katy, TX
12.2021 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Cashier
Wallmart
Katy, TX
02.2019 - 08.2021
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
BBA - Business Administration
Nepal Commerce Campus
Kathmandu, Nepal05-2009
Skills
- Cash Register Operation
- POS Systems
- Payment Processing
- Cash Handling
- Payment Collection
- ID Verification
- Drawer Balancing
- Customer Assistance
- Product Recommendations
- Customer Service
- Customer Service Excellence
- Currency Counting
- Written and Verbal Communication
- Organizational Abilities
- Daily Reporting
Languages
Nepali
Full Professional
Hindi
Full Professional
Timeline
Cashier
Kroger
12.2021 - 12.2023
Cashier
Wallmart
02.2019 - 08.2021
BBA - Business Administration
Nepal Commerce Campus
Similar Profiles
Desiree' A CherryDesiree' A Cherry
Accounting Associate at KrogerAccounting Associate at Kroger
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Jacob GrivnaJacob Grivna
Store Director at KrogerStore Director at Kroger
Arturo Maldonado JrArturo Maldonado Jr
Logistics/Order Selection Case at KrogerLogistics/Order Selection Case at Kroger
Julian TannJulian Tann
Golf Caddy at Claremont Country ClubGolf Caddy at Claremont Country Club