Rachard Welch
Melbourne,Florida
Summary
Compassion Direct care professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
9
9
years of professional experience
Work History
Supervisor
Devereux Florida
Viera, FL
09.2021 - Current
- Mentored adolescence on people skills and basic living.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Patient Care Coordinator
Walgreens
Orlando, FL
03.2022 - 03.2022
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Server
Metro Cafe Diner
Atlanta, GA
04.2021 - 08.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Direct Care Professional
Developmental Disabilities Management Services
Baton Rouge, LA
10.2020 - 03.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted client with personal hygiene, mobility and transportation.
- Built strong and trusting rapport with clients and loved ones.
Case Manager - Temp
Assist RX
Orlando, FL
07.2020 - 09.2020
- Informed patients and families of treatment options, and medications
- Verified insurance coverage
- Reviewed treatment plans against individual goals and healthcare standards.
- Protected patient data in alignment with HIPAA privacy protocols.
Technical Support Representative
Asurion
Orlando, Florida
03.2020 - 06.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with product selection based on stated needs, proposed use and budget.
Retail Sales Associate
Cole Haan
Orlando, FL
01.2020 - 03.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Issued receipts and processed refunds, credits or exchanges.
Intake Specialist / Executive Agent/Supervisor
Arnold Welch
Melbourne Beach, FL
01.2016 - 01.2020
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Release information to persons or agencies according to regulations
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Coached staff members to develop long-term career goals.
Security Officer
Securitas Security Services USA
Annandale, VA
07.2018 - 01.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Fraud Specialist
Capitol One
Pompano Beach, FL
08.2015 - 01.2016
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Resolution Specialist
Sears
Lake Mary, FL
03.2013 - 07.2015
- Developed effective scheduling processes to achieve production objectives.
- Explained products and services to customers needing in home repairs for HVAC, Windows, Siding and doors
Education
Associate of Science - Human Services
Eastern Florida State College
Cocoa, FLHigh School Diploma -
Goliath Academy
11.2011
Skills
- First Aid Certification
- Safety Behaviors
- Caring Companionship
- Patient Restraint
- Developmental Disabilities
- Status Updates
- Job Assignments
- ICD-10 (International Classification of Disease Systems)
- Scheduling and Coordinating
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Call Documentation
Timeline
Patient Care Coordinator
Walgreens
03.2022 - 03.2022
Supervisor
Devereux Florida
09.2021 - Current
Server
Metro Cafe Diner
04.2021 - 08.2021
Direct Care Professional
Developmental Disabilities Management Services
10.2020 - 03.2021
Case Manager - Temp
Assist RX
07.2020 - 09.2020
Technical Support Representative
Asurion
03.2020 - 06.2020
Retail Sales Associate
Cole Haan
01.2020 - 03.2020
Security Officer
Securitas Security Services USA
07.2018 - 01.2019
Intake Specialist / Executive Agent/Supervisor
Arnold Welch
01.2016 - 01.2020
Fraud Specialist
Capitol One
08.2015 - 01.2016
Resolution Specialist
Sears
03.2013 - 07.2015
Associate of Science - Human Services
Eastern Florida State College
High School Diploma -
Goliath Academy
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