Racheal Asante
Indianapolis,IN
Summary
Results-oriented professional skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over four years of management performance.
Overview
6
6
years of professional experience
Work History
Area Manager
Amazon
Indianapolis, IN
02.2023 - Current
- Managed 120 Associated and Implemented systems and procedures to increase engagements and productivity.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Analyst, Transfer Agency
Northern Trust
Chicago, IL
06.2022 - 02.2023
- Queried databases for information needed for report processing.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Developed effective improvement plans in alignment with goals and specifications.
Custody Operations Specialist
U.S. Bank
Milwaukee, WI
09.2021 - 06.2022
- Assisted various departments with change by communicating new improvement plans and expectations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within department.
Human Resources Intern
Nyrstar Tennessee Mines
Strawberry Plains, TN
05.2021 - 09.2021
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Examined and reviewed over 500 job applications daily.
- Contributed to success of annual performance review processes by preparing necessary materials for managers'' evaluations of their teams'' performance levels.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Developed and implemented onboarding and orientation programs for new employees.
Work Study Office Assistant
Oakland City University
Oakland City, IN
09.2017 - 05.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Greeted over 25 incoming office visitors, answered questions, and directed individuals to office locations.
- Compiled and analyzed data to produce reports.
Digital Engagement Intern
U.S. Bank
Chicago, IL
05.2020 - 09.2020
- Delivered high-level administrative support to board during regular operations and special meetings.
- Built professional network through participating in professional development workshops
- Managed 16 social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Education
BBA - Business Administration And Management
Oakland City University
Oakland City, IN05.2021
Skills
- Investment Strategy
- Marketing Analytics
- Basic Coding
- Content Management
- Talent review
- Leadership
- Data Analysis and Statistics
- Foreign Language
- Problem Solving Ability
- Planning and Organization
Languages
Twi
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Area Manager
Amazon
02.2023 - Current
Analyst, Transfer Agency
Northern Trust
06.2022 - 02.2023
Custody Operations Specialist
U.S. Bank
09.2021 - 06.2022
Human Resources Intern
Nyrstar Tennessee Mines
05.2021 - 09.2021
Digital Engagement Intern
U.S. Bank
05.2020 - 09.2020
Work Study Office Assistant
Oakland City University
09.2017 - 05.2021
BBA - Business Administration And Management
Oakland City University