Rachael Hicks
Henderson
Summary
Skilled Advanced Esthetician with comprehensive background in diverse skincare treatments and procedures. Emphasis on delivering holistic, client-focused solutions combined with advanced knowledge of skincare products and techniques. Demonstrated ability to enhance customer satisfaction and loyalty through personalized service. Previous work has shown significant impact in improving clientele skin health and boosting business reputation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Advanced Esthetician
Med Spa-Current Position
Las Vegas
01.2025 - Current
- Hydrafacial Certified
- Utilize advanced technologies such as laser resurfacing, laser hair removal, RF Micro needling, PRF Micro needling, EmFace, EmSella, NeoSculpt therapies for facial rejuvenation, Clear & Brilliant.
- Create positive client relationships and guided clients through treatments.
- Set up patient rooms and sterilized equipment.
- Assist with operational activities such as inventory control, loss prevention and compliance.
- Process payments, set up appointments and promote new products and services to help meet business objectives.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
Licensed Advanced Esthetician/Business Owner
Mint Skincare & Wax Studio
07.2017 - 06.2023
- Developed individualized product and treatment plan, in person or virtual
- Highly skilled in Advanced facials, peels, micro needling, dermaplaning, micro channeling, all body waxing, microcurrent, LED treatments microdermabrasion, makeup, lash lifts, tinting
- Trained in tattoo removal, Clear & Brilliant, Spectra, hair removal & IPL
- Acne Specialist developed advanced acne care individual to each client
- Administrative tasks, including product inventory checks, charting and consultations, bookings, all duties related to running a small business
- Analyzed skin condition and made appropriate product recommendations
- Fostered friendly, warm and exceptional customer experience, built a strong trusting relationship with each client which is vital to my success by listening to each concern and being empathetic to everyone
- Handled a busy schedule which involved flexibility and the ability to multitask while staying on time
- Performed consultations for patients before scheduling treatments.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Lead Esthetician & Spa Receptionist
V Spa
12.2014 - 06.2017
- Responsible to create, train and execute new monthly spa treatments throughout the Spa
- Performed Facials, body treatments, body waxing, peels, microdermabrasion
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct order processes
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Drove operational improvements which resulted in savings and improved profit margins
- Multi-tasking by handling phones, scheduling appointment, checking in client before services and receiving payments after service completion
- Handled high priority clients while performing day-to-day activities of the spa to maximize profits
- Performed a high level of customer services in and out of the treatment room
- Developed treatment plans according to individual client needs
- Exceeded monthly sales goals
Lead Receptionist/Esthetic Assistant
Sonya Dekar Skin Clinic
01.2012 - 01.2015
- Company Overview: This was a high-end celebrity skin clinic
- I was the first person they would encounter, my job was to quickly and confidentially meet their needs in the utmost professional way
- Product sales and recommendations
- Answer phones, schedule appointments, charting, filing
- Monitor and maintain retail products
- Clean & organize treatment rooms
- Manage any client concerns
- This was a high-end celebrity skin clinic
Youth Program Coordinator
Got Game? Get Game
01.2002 - 01.2011
- Oversaw projects each year from concept through final delivery
- Worked with city leaders, school administrators and a variety of community nonprofit organizations to organize and implement leagues and a variety of tournaments for the youth basketball program
- Developed relationships with other city groups to expand community engagement and program outreach
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved problems, improved operations and provided exceptional client support
- Handled calls to address customer inquiries and concerns
- Coordinated events, hired and trained volunteers, created schedules, coordinated food vendors, using MS Excel
- Present and hands-on at each event to make sure the plan was executed, schedule was running on time, resolve any issues
- Handled all aspects of organizing trips for up to 30 people at a time from hotels, flights, rental cars or any other necessity needed for AAU basketball players and coaches
- Responsible for budgeting each trip, researching and finding creative solutions to stay within budget given
Education
Medical Administration Assistant
Western Nevada College
Carson City, NV02-2025
Advanced Aesthetics
Advanced Esthetics Institute
Las Vegas, NV07-2024
Advanced Esthetics/Master Program
Clover Park Technical College
Lakewood, WA06-2015
Skills
- Hydrafacial Certified
- Customer Service
- Multitasking Abilities
- Scheduling
- Patient education
- Relationship building and management
- Patient flow management
Certification
- Advanced Esthetician
- Medical Administration
References
References available upon request.
Timeline
Lead Advanced Esthetician
Med Spa-Current Position
01.2025 - Current
Licensed Advanced Esthetician/Business Owner
Mint Skincare & Wax Studio
07.2017 - 06.2023
Lead Esthetician & Spa Receptionist
V Spa
12.2014 - 06.2017
Lead Receptionist/Esthetic Assistant
Sonya Dekar Skin Clinic
01.2012 - 01.2015
Youth Program Coordinator
Got Game? Get Game
01.2002 - 01.2011
Medical Administration Assistant
Western Nevada College
Advanced Aesthetics
Advanced Esthetics Institute
Advanced Esthetics/Master Program
Clover Park Technical College
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