Racheal Hugenell
Hanover,MI
Summary
Driven by a results-focused approach at Alro Steel, I streamlined MRO procurement and packaging processes, achieving significant cost reductions through strategic sourcing and supplier relationship management. Excelling in customer service, I surpassed sales targets, enhancing client satisfaction and revenue. My expertise includes spend analysis and ethical procurement, underpinned by robust professional communication skills.
Overview
8
8
years of professional experience
Work History
Corporate MRO Buyer
Alro Steel
01.2021 - 08.2024
- Initiated continuous improvement initiatives that led to better workflows among team members involved in purchasing maintenance and repair goods. Alro Steel uses an internal "LPO" buying system, which I managed.
- Conducted thorough market research to identify the best vendors and most competitive prices for all of Alro's Packaging needs.
- Streamlined communication channels between internal departments and external suppliers, reducing lead times for critical orders significantly. I was the Point of Contact for all parties.
- Leveraged strategic partnerships with suppliers to create opportunities for joint cost-saving initiatives, further enhancing the value of our MRO spend.
- Negotiated favorable contract terms for MRO supplies, specifically packaging, resulting in significant cost reductions and dependable suppliers.
- Analyzed spend data to identify opportunities for cost savings in the Packaging Category.
- Developed strong relationships with suppliers, ensuring timely delivery of high-quality products.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Managed, organized, and streamlined the Capital Requisition process and tracking.
- I administered random drug and alcohol testing for our team, per Human Resources direction.
- Increase safety with our shears company wide by working with our vendor to install the Shear Safety System. This system includes a camera, scanner, and light curtains.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
Inside Sales Representative
Alro Steel
05.2019 - 01.2021
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Inside Sales Representative
Alro Plastics
01.2017 - 05.2019
- Provided product, pricing, and availability information to customers.
- Increased sales revenue by building strong relationships with clients.
- Delivered superior customer experience by ensuring prompt resolution of concerns and presenting personalized solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Successfully attained or outperformed sales targets and quotas, significantly impacting the overall sales goals and revenue of the organization.
Education
Associate of Arts - Photography
The Art Institute of Pittsburgh
Pittsburgh, PA04.2014
Skills
- Supplier Relationship Management
- Vendor evaluation
- Ethical procurement
- Strategic Sourcing
- Purchasing strategies
- Technical knowledge
- Spend Analysis
- Customer Service
Additional Information
Dale Carnegie Graduate
Timeline
Corporate MRO Buyer
Alro Steel
01.2021 - 08.2024
Inside Sales Representative
Alro Steel
05.2019 - 01.2021
Inside Sales Representative
Alro Plastics
01.2017 - 05.2019
Associate of Arts - Photography
The Art Institute of Pittsburgh
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