Racheal Kohler
Queen Creek,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
American Family Insurance
Gilbert, AZ
06.2021 - Current
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performed data entry for new/returning customer information.
- Managed 500 client records.
- Provided Policy service information.
- Set up client appointments.
- Created new accounts.
Foster Parent
Albertina Kerr-Department Of Children Services
Portland, OR
08.2014 - 08.2015
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Transported child to mandated therapy, extracurricular activities and medical appointments.
- Provided safety and well being to child while they were away from birth parents.
- Collaborated with social workers, school, team of behavioral health workers to ensure optimal transitioning for child.
- Kept detailed documentation chronicling childs daily activities.
Title Clerk/ Accounts Receivable
LKQ Corporation Inc.
Portland, OR
03.2007 - 02.2012
- Entered over 50 title and vehicle information into database per day.
- Received and processed paperwork for titles.
- Contacted Oregon Motor Vehicle Department to verify ownership and send it titling paperwork.
- Communicated with customers to resolve common title issues.
- Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Applied payments for accounts for accounts receivable.
- Notarized documents.
Education
Associate of Applied Science - Marketing
Portland Community College
Portland, OR12.2015
Skills
- Microsoft Excel
- Credit Card Payment Processing
- Customer Relations
- Microsoft PowerPoint
- Retail Sales Customer Service
- Account Management
- Microsoft Word
- Promotional Support
- Team Development
- Administrative Support
- Customer Service
- Clerical Support
- Quality Control
- Notary Public
Timeline
Customer Service Representative
American Family Insurance
06.2021 - Current
Foster Parent
Albertina Kerr-Department Of Children Services
08.2014 - 08.2015
Title Clerk/ Accounts Receivable
LKQ Corporation Inc.
03.2007 - 02.2012
Associate of Applied Science - Marketing
Portland Community College
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