Racheal Love
Murfreesboro,Tennessee
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
13
13
years of professional experience
Work History
Nursing Assistant
Self-Employed
03.2013 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with loved ones and nursing staff to create individualized care plans tailored to each patient''s needs.
Inbound Call Center Representative
IBEX Global
05.2011 - 03.2013
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Streamlined call center operations by implementing efficient processes and procedures.
Pharmacy Technician
Walgreen's Pharmacy
06.2011 - 08.2012
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
High School Diploma -
Middle College High School
Franklin, TN05.2011
Skills
- Professional and Attentive Customer Service
- Reliable and Motivated team player
- Compassionate communication
- Data Entry
Additional Information
CPR Certified 07/2023
Timeline
Nursing Assistant
Self-Employed
03.2013 - Current
Pharmacy Technician
Walgreen's Pharmacy
06.2011 - 08.2012
Inbound Call Center Representative
IBEX Global
05.2011 - 03.2013
High School Diploma -
Middle College High School