Racheal Smiley
Summerville,SC
Summary
Administrative and customer service professional with 20+ years of experience supporting medical offices, legal firms, retail environments, and independent business operations. Skilled in front desk reception, appointment scheduling, records management, insurance verification, EMR systems, Microsoft Office, data entry, and multi-line phone systems. Recognized for exceptional organization, professionalism, attention to detail, and delivering outstanding customer service in fast-paced environments. Committed to maintaining confidentiality while building positive relationships with clients, patients, and team members.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Instacart Shopper / Delivery Driver
Instacart
Charleston, SC
11.2018 - Current
- Provide exceptional customer service while shopping and delivering grocery orders.
- Communicate with customers regarding substitutions and special requests.
- Maintain accuracy while managing multiple orders and meeting delivery deadlines.
- Consistently demonstrate strong time management and organizational skills.
Freelance Visual Artist
Ruthless Arts
Charleston, SC
01.2001 - Current
- Operate an independent art business managing client communications, scheduling, project timelines, and commissioned artwork.
- Build lasting customer relationships through personalized service and attention to detail.
- Coordinate multiple projects while meeting client expectations and deadlines.
Sales Associate
I Heart CBD
Summerville, SC
10.2025 - 04.2026
- Delivered outstanding customer service in a retail environment.
- Assisted customers with product selection and answered questions.
- Processed sales transactions and maintained accurate inventory.
- Assisted with merchandising, store organization, and daily operations.
Private Farm Manager
Briar Reed Farm
Huger, SC
10.2020 - 11.2025
- Managed daily operations of a busy boarding facility caring for horses and farm animals.
- Coordinated scheduling, inventory, equipment maintenance, and customer communication.
- Assisted with riding lessons, summer camps, and client requests while maintaining a safe, organized environment.
Front Office Administrative Assistant
Island Dermatology
Charleston, SC
01.2005 - 01.2011
- Managed front desk operations in a busy medical office.
- Scheduled appointments and confirmed patient visits.
- Verified insurance eligibility and benefits.
- Maintained electronic medical records while protecting confidential patient information.
- Converted paper charts into electronic records.
- Performed medical data entry, filing, billing support, and documentation.
- Answered multi-line telephone systems and greeted patients professionally.
- Processed incoming correspondence, mail, faxes, and medical records.
- Prepared reports, spreadsheets, and office documentation.
- Provided outstanding patient service while ensuring HIPAA compliance.
File Clerk
Nexsen Pruet Law Firm
Charleston, SC
03.2003 - 10.2005
- Maintained confidential legal files and records.
- Organized physical and electronic filing systems.
- Created reports, spreadsheets, and correspondence using Microsoft Office.
- Tracked and retrieved files efficiently.
- Responded to internal and external information requests.
- Ensured compliance with company procedures and confidentiality standards.
Amazon Flex Driver
11.2018 - 12.2020
Barn Hand
10.2011 - 02.2012
Education
Paralegal Studies - Coursework Completed
Trident Technical College
High School Diploma - Visual Arts Major | Photography Minor
School of Visual Arts
Skills
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- EMR/EHR Systems
- Electronic Documentation
- Medical Terminology
- Office Equipment
- Data Entry
- Records Management
- Multi-Line Phone Systems
- Delivery/Courier
Certification
Valid South Carolina Driver's License
Timeline
Sales Associate
I Heart CBD
10.2025 - 04.2026
Private Farm Manager
Briar Reed Farm
10.2020 - 11.2025
Instacart Shopper / Delivery Driver
Instacart
11.2018 - Current
Amazon Flex Driver
11.2018 - 12.2020
Barn Hand
10.2011 - 02.2012
Front Office Administrative Assistant
Island Dermatology
01.2005 - 01.2011
File Clerk
Nexsen Pruet Law Firm
03.2003 - 10.2005
Freelance Visual Artist
Ruthless Arts
01.2001 - Current
High School Diploma - Visual Arts Major | Photography Minor
School of Visual Arts
Paralegal Studies - Coursework Completed
Trident Technical College