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Open to workDesired start date: Immediately
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Heather Molloy
Midwest City,OK
Work Preference
Summary
Facilitated office administration and customer support to enhance operational effectiveness and data integrity.
Overview
11
11
years of professional experience
Work History
Shopper / Delivery Driver
Spark Driver
Midwest City, OK
01.2024 - Current
- Ensured accurate order fulfillment and timely delivery, maintaining high customer satisfaction ratings.
- Managed multiple retail orders using mobile applications and navigation tools, optimizing routes for efficiency.
- Maintained precise documentation of deliveries and transactions to ensure accuracy.
Delivery Driver
UberEATS
Oklahoma City, OK
06.2021 - Current
- Delivered high-volume orders with 100% accuracy, ensuring positive customer experiences.
- Processed payments and verified orders, maintaining error-free transactions and compliance with guidelines.
- Leveraged GPS technology to reduce delivery delays and improve route efficiency.
Remote Inbound Customer Service Agent
Advanced Call Center Technologies
Midwest City, OK
01.2023 - 05.2023
- Assisted Bank of America prepaid cardholders with account inquiries, troubleshooting, and transaction issues.
- Entered customer data into CRM systems with high accuracy during live calls.
- Consistently met performance metrics for accuracy, call resolution, and customer satisfaction.
Customer Service Representative
Minick Materials
Norman, OK
11.2019 - 04.2021
- Processed and recorded 100+ daily transactions using QuickBooks, ensuring 100% accuracy.
- Managed customer inquiries via phone, email, and live chat, reducing resolution time by 20%.
- Coordinated deliveries and maintained inventory accuracy, improving order fulfillment efficiency.
Cashier
Love’s Travel Stops & Country Stores
Newcastle, OK
09.2018 - 09.2019
- Managed high-volume POS transactions, maintaining cash drawer accuracy and compliance with procedures.
- Delivered exceptional customer service, assisting with product inquiries and ensuring smooth checkout experiences.
Manager
Hop and Sack
Dibble, OK
12.2014 - 08.2018
- Supervised and trained a team of 8 employees, ensuring service quality and operational efficiency.
- Oversaw inventory control, reducing stock discrepancies through daily audits.
- Generated sales and performance reports, supporting business decisions.
Education
High School Diploma -
Dibble High School
Dibble, OKSkills
Data Entry
Record Management
QuickBooks
Microsoft Excel
Microsoft Word
Fast learner
Office Suite
Customer Service
Call Center Operations
Administrative Support
Typing Accuracy
Inventory Management
Time Management
Remote Work
Microsoft Office Suite
CRM Systems
10-Key Typing
POS Systems
Timeline
Shopper / Delivery Driver
Spark Driver
01.2024 - Current
Remote Inbound Customer Service Agent
Advanced Call Center Technologies
01.2023 - 05.2023
Delivery Driver
UberEATS
06.2021 - Current
Customer Service Representative
Minick Materials
11.2019 - 04.2021
Cashier
Love’s Travel Stops & Country Stores
09.2018 - 09.2019
Manager
Hop and Sack
12.2014 - 08.2018
High School Diploma -
Dibble High School