Racheangely Seda

• Emphasized safety awareness and adherence to company guidelines, resulting in a consistently safe work environment for all employees.
• Track daily/weekly sales targets and communicate goals to the team.
• Provide coaching and feedback to help team members improve performance.
• Encourage teamwork to meet KPIs (conversion rates, basket size, etc.).
• Lead by example in delivering excellent customer service.
• Step in to handle escalated customer complaints or issues.
• Support the team in upselling, cross-selling, and loyalty program promotion.
• Relay information from upper management to the team.
• Conduct brief team huddles to share priorities and updates.
• Submit reports on sales, staff performance, and store issues.
• Assign tasks and delegate responsibilities to team members.
• Oversee opening and closing procedures (cash counts, security checks, etc.).
• Monitor stock levels, restock shelves, and coordinate with the stockroom.
• Ensure merchandising standards and displays are followed.
• Maintained a clean and organized workspace, promoting safety and efficiency within the department.
• Communicated effectively with supervisors regarding progress, challenges, and potential improvements in the rework process and training peers on new skills/ideas just learned.
• Optimized the shopping experience through knowledgeable and attentive customer service to continually increase sales.
• Created relationships with customers to provide support in-store and remotely.
• Acted as an expert and consultant on a broad range of products and services to inspire and inform customers.
• Maximized sales, while maintaining profitability, by actively steering customers towards top-selling and prioritized products.
• Analyzed and adjusted sales space capacities based on sales location to secure high stock availability.

• Cleaned residents’ homes from top to bottom, including kitchen, bathroom, room, and living room.
• Helped with feeding residents, getting them ready, taking temperatures/blood pressure, and administering medications.
• Built relationships with residents.

• Swept and mopped floors with proper signage to prevent customer injury.
• Maintained, sanitized, and vacuumed dining area, washing kitchen floors, and store floors prior to closing.
• Established and implemented new procedures for standard maintenance scheduling.
• Dusted, vacuumed, swept, and sanitized all used areas.

• Smoothly processed incoming orders, handling transactions per day with exceptional accuracy.
• Welcomed customers, offering assistance to help find necessary store items.
• Resolved issues regarding customer complaints.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

• Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
• Coached team members on security risks and loss prevention to aid in mitigating store theft.
• Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance.
• Helped customers per day by responding to inquiries and locating products.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Cleaning Services LLC – Housekeeping & Janitorial

Clients: TJ Maxx, TD Bank, Santander Bank, Partners Bank, Holiday Inn

• Performed overnight housekeeping and janitorial services across retail, banking, and hotel environments.
• Sanitized high-touch surfaces, restrooms, and breakrooms to maintain hygiene and safety standards.
• Provided floor care including sweeping, mopping, stripping, waxing, buffing, and vacuuming.
• Completed carpet and upholstery cleaning, spot treatment, and stain removal.
• Cleaned and polished windows, mirrors, glass doors, fixtures, and stainless steel surfaces.
• Maintained lobbies, food courts, entryways, and other high-traffic areas for a welcoming appearance.
• Handled trash and recycling removal, supply restocking, and inventory monitoring.
• Performed deep-clean rotations and special detail work (walls, vents, baseboards, elevators).
• Maintained both public spaces and back-of-house areas in hotel settings to brand standards.
• Ensured security by properly locking and closing bank and retail sites after service.
• Worked independently overnight with strong time management, organizational skills, and attention to detail.