Racheed Skyers
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the tech support industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. One of the biggest things that motivate me is to grow more in the IT field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tech Support/Sales Associate
Asurion
05.2023 - Current
- De-escalated and resolved customer complaints with punctual, polite, and professional service
- Collaborated cross-functionally with diverse teams to achieve shared objectives promptly
- Optimized digital resources through routine troubleshooting and proactive system updates
Tech Support/Billing Specialist
Spectrum Mobile
12.2019 - 04.2023
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate
- Offered guidance to consumers on purchasing mobile phone accessories
- Reset and restored mobile operating systems such as factory default settings to correct software-based faults
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates
Bank Sacristy
G4S
04.2018 - 11.2019
- Maintained a safe work environment by adhering to company safety protocols and procedures
- Assisted in troubleshooting and resolving any issues that arose during the installation process, ensuring client satisfaction
- Handled all necessary paperwork and documentation associated with each installation project, ensuring accuracy and compliance with regulations
Loss prevention mangier
Ross
01.2017 - 10.2017
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
Asset Protection Manager
Wal-Mart
04.2015 - 01.2016
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
Deli Associate
Wal-Mart
07.2015 - 12.2015
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Associate of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
West Park High School
Hollywood, FL05.2015
Skills
- Follows directions; consistently remains on task without being reminded
- Converse and interact with other coworkers in a respectful manner utilizing expert interpersonal and communication skills
- Effectively meets all deadlines using excellent time management skills
- Motivated and highly productive work, proactive and prompt with all assigned tasks
- Workplace Safety
- Technical support expert
- Mobile Technical expert
- Workload balancing
- Problem-solving
- Critical Thinking
- Data Entry
Certification
Florida Class D Security License
References
Available upon request
Timeline
Tech Support/Sales Associate
Asurion
05.2023 - Current
Tech Support/Billing Specialist
Spectrum Mobile
12.2019 - 04.2023
Bank Sacristy
G4S
04.2018 - 11.2019
Loss prevention mangier
Ross
01.2017 - 10.2017
Deli Associate
Wal-Mart
07.2015 - 12.2015
Asset Protection Manager
Wal-Mart
04.2015 - 01.2016
Associate of Science - Cybersecurity
Southern New Hampshire University
High School Diploma -
West Park High School