Rachel Abell

· Created, reviewed and updated a large range of employee policies and procedures.

· Create Incident Preparedness Plans for the Bridge Authority.

· Create and maintain five different schedules for five facilities.

· Oversaw the creation, implementation and current employee development of the security department for five bridges, directly supervising 35 employees.

· Oversee employee accrual usage and payroll functions.

· Oversee different types of documentation to ensure an accurate record of employee shifts and a variety of incidents.

· Organize and hold monthly meetings, both in person and call-in, for five different facilities, focusing on specific safety and security needs.

· Responsible for uniform purchasing and ensuring staff have needed supplies to perform all tasks/duties associated with their role.

· Generated detailed reports on completed projects and events highlighting any challenges including recommendations for future improvements in processes or equipment choices.

· Coordinated with multiple departments before and during projects and events to the ensure seamless integration of security procedures.

· Oversee security practices to help mitigate risk.

· Reviewed different technological features for functionality.

· Created a security gap analysis assisting in prioritizing purchasing technological advancements.

· Identify, coordinate and oversee comprehensive security and safety training of staff.

· Coordinate and organize training of staff on how to interact with individuals in crisis and employee resilience.

· Managed the security procedures and incident response for five bridges.

· Coordinated with local, state and federal authorities to ensure management of security and safety issues involving multiple responder jurisdictions.

• Managed employee schedules.
• Reviewed technological programs for functionality.
• Created, reviewed and updated policies and procedures.
• Created detailed reports on the effectiveness of alarm programs.
• Created reports detailing areas of improvement.
• Oversaw federal grant submissions and awards.
• Maximized performance by monitoring daily activities and mentoring employees.
• Worked with state agencies to improve traffic communication with the public.
• Created social media posts on a wide variety of topics from traffic notifications to advising major Authority roadwork projects to traffic safety messaging.
• Maintained the Authority Emergency Action and Continuity of Operations Plans.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained detailed records of incidents/accidents that occurred during the shift.
• Managed incident response at five facilities, coordinating response of local and state law enforcement agencies.
• Dispatched employees to respond to possible intrusions at five bridges.