Hi, I’m
Rachel Achziger
Spring Valley,CA
Summary
Dedicated customer service, professional, with a passion for hospitality. Experienced in problem solving and fulfilling clients needs, while working in a fast paced environment, Encouraged by new challenges and opportunities. Trained in safe food, beverage and alcohol service. Experience with a wide variety of POS systems , including CRS for working reservation desk at United Airlines between 1998-2001.
Looking to return into the Travel Industry with in flight or airport position. Currently hold a United States Passport, with Global Entry clearance.
Overview
13
years of professional experience
1
Certificate
Work History
Steele Canyon Golf Club
Food and Beverage Supervisor
2022.07 - Current (2 years & 2 months)
Job overview
- Customer service in variety of outlets including Snack Bar, mobile Beverage Cart, and Clubhouse.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Maintained clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
Rancho Valencia Resort And Spa
Bartender
2012.08 - 2021.10 (9 years & 2 months)
Job overview
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Continuous education on food, wine and alcohol.
Cinepolis Luxury Cinemas
Lead Bartender
2011.07 - 2012.01 (6 months)
Job overview
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Assisting in creations of systems for operational development for a company new to the United States.
Education
Mesa College , San Diego California
from Architectural Engineering And Design
Allied Schools , San Diego California
from Real Estate
01.2018
Niwot Sr High , Niwot Colorado
High School Diploma
06.1993
Skills
- Customer Service
- First Aid/Cpr
- Verbal Communication
- Responsible Alcohol Service
- Independently managed
- Leadership
- Anticipatory
- Staff Leadership
- Worker Training
- Inventory Controls
- Point of Sale POS Software
Timeline
Food and Beverage Supervisor
Steele Canyon Golf Club
2022.07 - Current (2 years & 2 months)
Bartender
Rancho Valencia Resort And Spa
2012.08 - 2021.10 (9 years & 2 months)
Lead Bartender
Cinepolis Luxury Cinemas
2011.07 - 2012.01 (6 months)
Mesa College
from Architectural Engineering And Design
Allied Schools
from Real Estate
Niwot Sr High
High School Diploma
- American Heart Association Basic Life Support Program (CPR and AED)
- First Aid certification from Cpr San Diego
- Department of Environmental Health Food Handlers Card
- RBS California Bartending License
Certification
- American Heart Association Basic Life Support Program (CPR and AED)
- First Aid certification from Cpr San Diego
- Department of Environmental Health Food Handlers Card
- RBS California Bartending License
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