Hi, I’m
Rachel Achziger
Spring Valley,CA
Summary
Dedicated customer service, professional, with a passion for hospitality. Experienced in problem solving and fulfilling clients needs, while working in a fast paced environment, Encouraged by new challenges and opportunities. Trained in safe food, beverage and alcohol service. Experience with a wide variety of POS systems , including CRS for working reservation desk at United Airlines between 1998-2001.
Looking to return into the Travel Industry with in flight or airport position. Currently hold a United States Passport, with Global Entry clearance.
Overview
13
years of professional experience
1
Certificate
Work History
Steele Canyon Golf Club
Food and Beverage Supervisor
07.2022 - Current
Job overview
- Customer service in variety of outlets including Snack Bar, mobile Beverage Cart, and Clubhouse.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Maintained clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
Rancho Valencia Resort And Spa
Bartender
08.2012 - 10.2021
Job overview
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Continuous education on food, wine and alcohol.
Cinepolis Luxury Cinemas
Lead Bartender
07.2011 - 01.2012
Job overview
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Assisting in creations of systems for operational development for a company new to the United States.
Education
Mesa College, San Diego California
from Architectural Engineering And Design
Allied Schools, San Diego California
from Real Estate
01.2018
Niwot Sr High, Niwot Colorado
High School Diploma
06.1993
Skills
- Customer Service
- First Aid/Cpr
- Verbal Communication
- Responsible Alcohol Service
- Independently managed
- Leadership
- Anticipatory
- Staff Leadership
- Worker Training
- Inventory Controls
- Point of Sale POS Software
Timeline
Food and Beverage Supervisor
Steele Canyon Golf Club
07.2022 - Current
Bartender
Rancho Valencia Resort And Spa
08.2012 - 10.2021
Lead Bartender
Cinepolis Luxury Cinemas
07.2011 - 01.2012
Mesa College
from Architectural Engineering And Design
Allied Schools
from Real Estate
Niwot Sr High
High School Diploma
- American Heart Association Basic Life Support Program (CPR and AED)
- First Aid certification from Cpr San Diego
- Department of Environmental Health Food Handlers Card
- RBS California Bartending License
Certification
- American Heart Association Basic Life Support Program (CPR and AED)
- First Aid certification from Cpr San Diego
- Department of Environmental Health Food Handlers Card
- RBS California Bartending License
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