Rachel Adams
Davenport,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Jewelry Sales Associate
TJX Companies
09.2022 - Current
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Jewelry Sales Associate
TJX Companies
09.2021 - 09.2022
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Experience Coordinator
TJX Companies
02.2021 - 09.2021
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
Sales Associate
TJX Companies
10.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and gave excellent customer service.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Worked in the fitting room by helping customers count their items in and out decreasing loss, and recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Science - Family And Consumer Sciences
Shepherd University
Shepherdstown, WVBachelor of Science - Fashion Merchandising
West Virginia University
Morgantown, WVHigh School Diploma -
Jefferson High School
Shenandoah Junction, WV 05.2014
Skills
- Team Cooperation
- Merchandising and Display
- Understanding Customer Needs
- Customer Service
Additional Information
Open Availibility
Timeline
Jewelry Sales Associate
TJX Companies
09.2022 - Current
Jewelry Sales Associate
TJX Companies
09.2021 - 09.2022
Customer Experience Coordinator
TJX Companies
02.2021 - 09.2021
Sales Associate
TJX Companies
10.2019 - 02.2021
Bachelor of Science - Family And Consumer Sciences
Shepherd University
Bachelor of Science - Fashion Merchandising
West Virginia University
High School Diploma -
Jefferson High School
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