RACHEL ADAMS

Assisted clients by answering inbound calls and directing them to appropriate resources based on their inquiries. Logged client interactions and calls using CRM software. Communicated effectively with team members through Microsoft Teams to coordinate efforts across offices in Texas, California, and Nevada. Utilized vendor platforms to confirm settlement program details for clients. Maintained open lines of communication with various departments regarding client legal documents, coordinating with case managers for availability and scheduling appointments. Collaborated with attorneys to discuss client calls and inquiries from opposing counsel. Managed calls, emails, and maintained a voicemail spreadsheet in collaboration with the team.

• Oversaw intake processes for new clients and coordinated visits and exchanges. Participated in strategic meetings with Mariposa Center for Safety and community partners. Directed scheduling, staff training, and inventory management to support operational efficiency.

• Assisted guests with friendly service. Managed reservations and addressed customer inquiries to improve guest experiences at Holiday Inn Express. Maintained accurate guest records and processed payments to support hotel operations.

• Managed emergency and non-emergency calls. Provided first aid assistance during medical incidents and coordinated with dispatchers on priority calls. Entered be-on-the-lookout (BOLO) alerts into NCIC and conducted relevant searches.