RACHEL ADKINS
Youngsville Animal Hospital
Franklinton,NC
9
years of professional experience
Seeking a challenging job opportunity to utilize talent and knowledge while fostering continuous learning and growth within an organization. Eager to contribute skills and expertise to make a meaningful impact and drive success. Strong passion for professional development, committed to staying up-to-date with industry trends and advancements. Thrives in dynamic environments, collaborating with diverse teams and taking on new challenges.
Work History
Customer Service Representative
4 Months- Oversaw daily operations of front desk activities, ensuring smooth patient flow throughout the clinic.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained accurate patient records using electronic health record systems.
- Educated pet owners on care procedures and preventive treatments, enhancing client knowledge.
- Streamlined communication between clients and veterinary teams to improve service delivery.
- Resolved client complaints promptly, maintaining high levels of customer satisfaction and trust.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Veterinarian Technician
7 Months- Assisted veterinarians in diagnosing and treating various animal health issues.
- Executed administration of vaccinations and medications according to established protocols.
- Monitored vital signs and reported changes to veterinary staff for timely interventions.
- Instructed pet owners on post-treatment care and preventive health measures to enhance animal well-being.
- Assist in surgical procedures
- Performed blood draws to. Run laboratory samples to support diagnostic processes.
Surgery Assistant
5 Months- Increased efficiency in the operating room by maintaining inventory levels and ensuring timely replenishment of supplies.
- Reduced risk of infection through rigorous sterilization protocols for all surgical tools and equipment.
- Enhanced surgical outcomes by proactively anticipating surgeon needs and delivering timely assistance during operations.
- Fostered a positive work environment within the surgical team through strong collaboration and open communication.
- Transported patients to and from surgeries to promote timely operating room turnover.
- Entubating all surgery patients
- Administering medications and vaccines
Vet Technician
3 Years 6 Months- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Collaborated closely with other departments to streamline workflows, identify redundancies, and create innovative solutions that enhanced overall organizational performance.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Maintained sterile anesthesia supplies within expiration date.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Enhanced patient comfort by utilizing proper venipuncture techniques and adhering to safety protocols.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed dental cleanings using ultrasonic scaler.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed fecal examinations, urinalysis and bloodwork.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
Wait Staff Member
3 Years 4 Months- Keep restaurant clean and organized, as well as, delivering food to tables and run register
- Currently running 'ToGo' system fulltime
1 Year
- Keep restaurant clean and organized, as well as, delivering food to tables and run register
Education
High School Diploma
- I completed the Red Cross CPR certification in 2014.
- Completed the first of three classes to become a Veterinary Assistant.
Skills
Assisted customers by providing helpful solutions and support.
Maintained organized workspaces to enhance efficiency.
Adapted quickly to new environments and processes.
Motivated team members to achieve collective goals.
Timeline
Customer Service Representative
Youngsville Animal Hospital
04.2026 - CurrentRead More
Veterinarian Technician
Five Forks Animal Hospital
08.2025 - 03.2026Read More
Surgery Assistant
Greenville Humane Society
03.2025 - 08.2025Read More
Vet Technician
Youngsville Animal Hospital
08.2021 - 02.2025Read More
Wait Staff Member
OLIVE GARDEN
04.2018 - 08.2021Read More
CHUY'S TEX-MEX RESTAURANT
04.2017 - 04.2018Read More
Homeschooled
High School Diploma
Read More