Rachel Allan-Williams
Oakland Park,FL
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and streamlined operations at Jean-Claude Dornallas. My expertise in cash handling, being a vice supervisor and commitment to complaint resolution led to a significant improvement in service efficiency. Skilled in both cashier training and fostering positive customer relationships, I consistently achieved and surpassed business objectives. Also I did pump attendance anything my boss needs of me I am the first he calls.
Overview
2017
2017
years of professional experience
Work History
Cashier/supervisor
Jean-Claude Dornallas
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Sales
Steve Hajjeah
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Policy Typist
FDIC INSURANCE
Dominica
06.2016 - 09.2016
- Maintained strict confidentiality of sensitive information while typing and handling policy-related materials.
- Enhanced data organization by creating and maintaining comprehensive filing systems for policy documents.
- Provided additional support during high-volume periods or staff shortages to ensure optimal departmental functioning.
- Enabled better decision-making processes within the organization by providing detailed reports on current policy statuses and upcoming renewals.
- Improved policy document accuracy by meticulously proofreading and editing typed materials.
- Streamlined workflow processes by efficiently typing, formatting, and distributing policy documents to relevant parties.
- Assisted in training new Policy Typists, sharing best practices for efficiency, accuracy, and time management.
Secretary
Kings Garment
Dominica
01.2014 - 04.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Personal Secretary
Hon. Asot Michael
Antigua & Barbuda
07.2007 - 11.2007
- Coordinated travel arrangements and itineraries for business trips.
- Handled incoming and outgoing mail, ensuring proper distribution.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Served as gatekeeper for incoming requests, prioritizing tasks according to urgency or importance level.
- Streamlined office operations through effective organization and filing systems.
Waitress
Mr. Bruno
Antigua & Barbuda
01.2006 - 05.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Certificate - Microsoft
Computer Center
Dominica, Roseau06.2009
Graduate Certificate - Business Administration
Business Training Center
Dominica, Roseau10.2005
Diploma - Business
Goodwill Secondary School
Dominica, Goodwill, Roseau07.2005
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash register maintenance
Timeline
Policy Typist
FDIC INSURANCE
06.2016 - 09.2016
Secretary
Kings Garment
01.2014 - 04.2014
Personal Secretary
Hon. Asot Michael
07.2007 - 11.2007
Waitress
Mr. Bruno
01.2006 - 05.2006
Cashier/supervisor
Jean-Claude Dornallas
Sales
Steve Hajjeah
Certificate - Microsoft
Computer Center
Graduate Certificate - Business Administration
Business Training Center
Diploma - Business
Goodwill Secondary School