Rachel Andrade

Provide care to Alzheimer's and dementia patients in their home. Light housekeeping, meal prep, and hygiene care. Transportation to and from appointments, and personal shopping. Ensure timely communication with clients' families regarding any significant changes in health or well-being. Managed medications for clients to ensure proper administration and adherence to prescribed schedules. Improved client mobility through regular exercise routines and physical therapy support. Promoted social engagement among clients by organizing outings, activities, and events tailored to their needs and interests. Educated family members on best practices for supporting their loved ones in various stages of health.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or complaints. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Assisted customers in navigating the company website and placing online orders, improving the overall user experience.

Oversaw 49 drivers and fleet vehicles. Coordinated safe transportation and delivery of a variety of materials. Created and collected invoices in the office and at job sites. Conducted safety meetings. Ensured compliance with all DOT and government safety regulations and guidelines.

Managed conflict resolution with customers, drivers, and other personnel to encourage professional relationships and promote respect. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Provided exceptional customer service to callers, remaining empathetic and patient during emergencies. Directed dispatch, routing, and tracking of all fleet vehicles.