Rachel Anjewierden

Work History

Operations Director

Inland Imaging Business Associates

04.2022 - Current

Manage business and clinical operations for Seattle region of Inland Imaging
Directly oversee management and clinical staffing contract for Pacific Medical Centers
Allocate expenses for $4M budget for imaging service lines, including review billing reports and invoicing
Directly managed multiple capital projects and equipment purchases ranging from $120K-$1M including: MRI upgrade, two CT projects, two mammography units and four ultrasound unit replacements
Represent and speak for Seattle region on safety meetings, director meetings, and all employee meetings
Present to COO, Ops Director and Clinic Managers at monthly PacMed Imaging Operations meetings
Monitor key performance indicators (KPI) to measure if specific objective is being effectively executed
Establish modality department schedules and work with modality leaders to maximize utilization
Collaborate with data analytics team for better reporting tools in Tableau to help manage staffing hours, overtime, patient volumes, exam capacity and monthly budgeting
Worked across cross-functional departments including: billing, patient accounts, marketing, facilities, patient access, quality & compliance, primary care and specialty care departments
Directly manage and mentor four team leaders and support them in efforts to maintain staffing levels, employee relations and department operations
Indirectly supervise approximately twenty-five technologists, assistants and schedulers in three diagnostic imaging centers.
Work with radiologists to ensure technical quality of imaging exams in modalities is excellent
Review financials and imaging exam volumes and make recommendations on ways to improve revenue streams and market services internally and externally
Manage IT projects such as: EPIC Radiant implementations with Swedish and Providence, network and telephone upgrades at PacMed clinics.
Develop systems and procedures to improve operational quality and team efficiency.
Conduct performance evaluations and provide constructive feedback to team members, promoting professional growth and development.
Analyze performance metrics and identify key areas for improvement, leading to optimizing processes across region.
Mentor staff members, providing guidance and support to enhance professional development and increased job satisfaction.
Analyze business operations and implement strategies to improve operational cohesiveness.
Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits & employee retention.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Maintain excellent customer relationships through consistent delivery on commitments.
Initiate change management strategies that effectively addressed clinical employee concerns while driving forward organizational change efforts.
Collaborate with executives to develop and execute strategic business plans for Seattle region.
Cultivate and strengthened lasting client relationships in region with using strong problem solving and dynamic communication skills.
Manage regional recruiting, hiring and onboarding processes of team members.
Boost patient satisfaction ratings by resolving issues quickly and effectively.
Strengthen communication skills through regular interactions with others.
Act as project manager in group projects, taking minutes and delegating tasks to team members.
Implement staff training program on gender and cultural diversity after receiving formal training.

Operations Manager

Inland Imaging Business Associates

02.2017 - 03.2022

Directly manage three diagnostic imaging clinics at Pacific Medical Centers
Regional human resources (HR) manager: recruitment, compensation, onboarding training, performance improvement planning, employee mediation, and employee evaluations
Keep executive leadership informed of Seattle imaging operations at bimonthly meetings
Present Seattle operational updates at monthly companywide employee meetings (300+ employees)
Collaborate with Inland Imaging regional site directors to standardize policies, quality metrics, and staffing
Manage three department team leaders and focus on improving employee, provider and patient satisfaction
Participate in annual budgeting process, Inland Imaging contract renewal review and renegotiation
Regional employee health and safety administrator including hands on training for basic life support (BLS) and N95 respirator mask fit testing
Maintain employee vaccinations records and requests lab/vaccination orders
Arrange clinical training for radiologists, technologists and sonographers including: radiation safety, contrast reaction management, MRI safety, breast procedures, and software equipment upgrades
Coordinate presentations between radiologists and referring providers to market imaging service lines
Point of contact for facilities updates and facility projects affecting imaging clinics at PacMed
Collaborate with Inland & PacMed Marketing Directors to update diagnostic imaging service line information, search engine optimization (SEO), digital advertising campaigns, and outreach efforts to local physician groups
Utilize Workday for reporting, employee time card tracking, time off requests, invoice and purchasing entry
Ensure that ACR Accreditation for all modalities is maintained and work with modality technologists
Maintain paperwork and oversight of breast imaging program for FDA regulated mammography inspections
Act as point of contact for staff and radiologists to communicate operations issues and policy changes.
Train and guide team members to maintain high productivity and performance metrics.
Analyze data trends to identify potential bottlenecks in clinical operations workflow,
Oversee service maintenance & ensure optimal functionality of imaging equipment at all times.
Spearhead process improvements, resulting in increased productivity and increase modality service line revenue.
Negotiated service contracts & warranties for imaging equipment with vendors to obtain best pricing and service terms.
Regional safety reviews to maintain a secure & safe working environment, reduce workplace accidents and patient adverse reactions/accidents significantly.
Achieve higher employee retention rates by fostering positive work environment that shows appreciation to staff for day to day work and when staff go above and beyond to provide excellent patient care.
Increase upward mobility for staff to gain leadership roles by providing opportunities for professional growth.
Learn and adapt quickly to new imaging technology and software applications.
Work independently and collaboratively with teams on projects and day to day operations.

Operations Lead (Supervisor)

Inland Imaging Business Associates

02.2014 - 01.2017

Supervise day to day operations over diagnostic imaging clinics at Pacific Medical Centers
Directly manage eight technologists and sonographers as well as five clerical/schedulers at two sites
Attend and participate in bimonthly meetings with Inland COO and PacMed C-level executives
Assist C-levels in setting annual budgets for radiology and capital projects for equipment
Collaborate with clinic practice managers and operations director to achieve optimal patient care
Act as local HR contact for recruitment efforts, interviewing candidates, new employee orientation, employee relations concerns, and annual employee evaluations
Coordinate Seattle radiologist quarterly committee meetings and setup for bimonthly board meetings
Lead monthly staff meetings at three clinics and team leader meetings
Provide excellent customer service to imaging patients and follow through on any patient complaints
Focus on PacMed referring provider satisfaction by addressing quality concerns in timely manner.
Assist with day-to-day operations, working efficiently and productively with all team members.
Exercise leadership capabilities by successfully motivating and inspiring others.
Exhibit strong leadership skills by managing projects from start to finish.
Use critical thinking to break down problems, evaluate solutions and make decisions.
Handle patient complaints, resolved issues, and worked with staff to promote excellent customer service & patient retention.
Demonstrate commitment to organization's core values, leading by example and fostering culture of excellence.

Executive Assistant to COO

Inland Imaging Business Associates

10.2010 - 02.2014

Provide high-level of administrative support to Chief Operations Officer (COO), physicians and executive team
Support COO in performing complex administrative operational tasks as well as special projects
Handle travel arrangements for covering physicians & technologists as well as the executive team for site visits
Coordinate meetings and compile agenda for monthly staff and operations meetings
Sets up video equipment and pick up dinner for weekly physician and executive board meetings
Document minutes for committee meetings and distribute actions items to physicians and executives
Maintain weekly imaging volumes spreadsheet and update monthly/annual financial statements
Utilize purchasing/accounting system for purchase order entry, vendor invoices, and expense reimbursements
Review and enter billing invoices in spreadsheet for supplies, staffing, and contracted services.
Answered high volume of phone calls and email inquiries.
Improve office efficiency by implementing new digital filing systems and document management processes.
Support business and hospitality needs of Seattle region for company events and strategic planning meetings.
Manage mail and both incoming and outgoing correspondence, mail, email and faxes.
Manage executive calendars, scheduling meetings and interviews.
Handle logistics, catering, agendas and travel arrangements for meeting and event planning. Including for board meetings, holiday parties, and team building events.
Demonstrate respect, friendliness and willingness to help wherever needed.

Capital Projects Assistant

Eco Material Technologies (Headwaters Inc.)

07.2007 - 10.2010

Provided administrative support to Director of Capital Projects, Contract Manager, and Engineers
Interfaced with contractors regarding RFP's, contracts, purchase orders, and invoices
Maintained files on company network, FTP website, and capital projects library
Assisted in managing budgets for 10+ projects simultaneously; projects ranging from $2M - $15M
Ensured contract billing milestones are met, process all invoices and reconcile with accounts payable
Communicated with contractors to ensure MSHA safety regulations and insurance guidelines were met
Performed project closeouts according to IRS and DOE standards.
Organized resources, project details and engineering personnel to accomplish aggressive project timelines.
Increased customer service success rates with multiple vendors by quickly resolving issues with accounts payable.
Facilitated smooth project execution by managing deadlines, project cost allocation in budget spreadsheets, and progress updates.
Paid attention to detail while completing assignments and pointed out discrepancies to contracts manager.
Proved successful working within tight deadlines and fast-paced construction project environment.

Corporate Receptionist

Eco Material Technologies (Headwaters Inc.)

03.2005 - 06.2007

Screened calls for key executives and departments, including; CEO, CFO and VP's
Greeted clients, setup for meetings, and assisted executives with special projects
Performed various clerical duties for: Accounting, Finance, Human Resources, Investor Relations, Capital Projects, and Corporate Counsel
Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered positive workplace culture.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problem solving.
Streamlined office operations by efficiently managing incoming calls, messages, and meeting requests.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Operated multi-line telephone system to answer and direct high volume of calls.
Excellent communication skills, both verbal and written.

Lead Retail Consultant

FedEx Office

02.2000 - 03.2005

Assist customers with self-serve copying, accessing computers, and cashiering.
Prepared work orders and quotes for customers for small and large scale production projects.
Worked in all areas of production including; printing, binding, large format printing and shipping.
Track and log production jobs, inspects orders for quality, and customer satisfaction is met.
Practiced effective communication with management and co-workers in team environment.
Conducted regular audits of office supply levels to prevent overstocking or shortages that could negatively impact overall retail experience for customers.
Enhanced customer satisfaction by providing personalized product recommendations and tailored solutions.

Summary

Overview

Work History

Operations Director

Operations Manager

Operations Lead (Supervisor)

Executive Assistant to COO

Capital Projects Assistant

Corporate Receptionist

Lead Retail Consultant

Education

Bachelor of Science - Business Management

Associate of Science - Business

Associate of Science - General Studies

Skills

Additional Information

Timeline

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