Rachel Ann Cox
Sevierville,USA
Overview
12
12
years of professional experience
Work History
Sales Floor Lead
Skechers
11.2024 - Current
- Supervised daily sales floor operations to enhance customer experience and drive revenue.
- Trained and mentored new team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to optimize product displays and increase engagement.
- Collaborated with management to forecast inventory needs and maintain stock levels effectively.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
Multi Store Manager
Byrd's Famous Cookie Company
09.2019 - 08.2023
- Led team by example to maintain focus on performance and achieving targets.
- Managed inventory audits, financial reconciliations and sales reporting.
- Identified new opportunities to increase sales and achieve store targets.
- Coordinated employee schedules for optimum performance and shift coverage.
- Balanced tills at end of shifts and made daily bank deposits.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Scheduled staff shifts, vacations, and time off requests fairly and efficiently.
- Held employees accountable to company policies, procedures and service standards.
- Monitored inventory levels and ordered new stock as needed to maintain appropriate levels.
Front Desk Trainer
Margaritaville Island Hotel
08.2018 - 09.2019
- Collaborated with other departments to ensure seamless guest experiences from check-in through check-out.
- Monitored progress of trainees during probationary period and made recommendations for permanent employment or dismissal as appropriate.
- Trained new front desk staff on company policies and procedures.
- Demonstrated proper use of hotel software systems for reservations, billing, and reporting purposes during training sessions.
- Assisted in resolving guest complaints by providing guidance to front desk staff.
- Implemented changes in front desk processes based on best practices and guest feedback.
- Developed training materials for ongoing learning opportunities.
Assistant Store Manager
Justice
10.2013 - 07.2018
- Rotated products following seasonal trends and styles according to company strategy.
- Monitored inventory levels to plan orders and meet store demands.
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
- Trained staff in customer service, merchandising and security monitoring.
- Coordinated solutions to resolve escalated customer service issues.
- Collaborated with store manager to meet revenue goals.
- Oversaw expenses, deposits and receipts to support recordkeeping.
- Enforced employee adherence to company practices, policies and procedures.
- Reduced shrinkage with successful loss prevention strategies.
- Ensured all cash handling procedures were followed accurately by team members.
- Fostered positive work environment that encouraged teamwork and high morale among staff members.
Education
Associate in Arts (A.A.) - undefined
Palm Beach State College
Boca Raton, Florida05.2006
Skills
- Team Development
- Customer Relations
- Cash Handling
- Recruiting and Hiring
- Customer Service
- Team Leadership
LANGUAGE
American Sign Language
Advanced
Timeline
Sales Floor Lead
Skechers
11.2024 - Current
Multi Store Manager
Byrd's Famous Cookie Company
09.2019 - 08.2023
Front Desk Trainer
Margaritaville Island Hotel
08.2018 - 09.2019
Assistant Store Manager
Justice
10.2013 - 07.2018
Associate in Arts (A.A.) - undefined
Palm Beach State College