Jennifer Coen
Philo,OH
Summary
Sales Floor Supervisor supporting employees in achieving success and exceeding sales goals. Service-focused to improve sales, inventory turns and revenue generation in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Sales Floor Lead
Staples
Zanesville , OH
01.2020 - Current
- Responsible for training new sales associates and ensuring they are up to date with company policies and procedures.
- Supervised customer service representatives while on the floor, resolving customer complaints or issues in a timely manner.
- Assisted customers with product selection by providing information on features, pricing and availability of merchandise.
- Monitored staff performance for accuracy in ringing up transactions, handling returns and exchanges, following loss prevention protocols .
- Provided support to other departments such as stocking shelves and helping customers find items in the store when needed.
- Utilized POS system to process payments accurately and efficiently while adhering to all security protocols.
- Implemented strategies designed to build customer loyalty through superior customer service experience.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Delegated tasks to maintain efficient workflow.
- Assisted with training, development and mentoring of sales employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Reduced process lags by training employees on best practices and protocols.
Restaurant Hostess
Red Lobster Restaurant
Zanesville , OH
05.2009 - 12.2019
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took beverage orders and served drinks during peak meal times.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Took reservations from patrons by phone or online.
- Helped service staff handle demand by distributing food and beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Spoke with patrons to drive satisfaction with food and service.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Informed patrons of specialties and features.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Directed patrons to lounges and waiting areas.
- Assigned patrons to suitable tables according to server rotation.
- Received and recorded patrons' dining reservations.
- Informed patrons of establishment specials and promotions.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Education
High School Diploma -
Philo High School
Philo, OH05-1988
Skills
- Sales strategies
- Keyholder
- Retail staff management
- Team management
- Inventory
- Strong leadership
- Visual merchandising
- Delegation
- Product presentation
- Processing payments
- Persuasive communication
- Conflict resolution
- Sales techniques
- Multitasking Abilities
- Effective communication
- Written communication
- Time management abilities
- Cash handling
- Customer retention
- Cross-selling
- Team member motivation
- Time management
- Decision-making
- Sales process
- Teamwork
- Customer engagement
- Upselling techniques
- Merchandising proficiency
- Customer seating
- Reliability
- Interpersonal communication
- Customer feedback
- Problem-solving aptitude
- Order processing
- Adaptability
- Multitasking
- Restock shelves
- Food safety and sanitation
- Professional demeanor
- Goal setting
- Active listening
- Continuous improvement
- Serve customers
- Effective customer upselling
- Organizational skills
- Sales training
- Product knowledge
Timeline
Sales Floor Lead
Staples
01.2020 - Current
Restaurant Hostess
Red Lobster Restaurant
05.2009 - 12.2019
High School Diploma -
Philo High School