Michael Workman
Englewood,CO
Summary
Dynamic sales leader with extensive experience at Sur La Table, excelling in retail staff management and customer satisfaction. Proven track record in developing innovative sales strategies and enhancing product presentation, resulting in increased revenue growth. Adept at fostering relationships and mentoring teams, driving both performance and loyalty.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Sales Floor Lead
Sur La Table
Centennial, CO
11.2014 - 10.2025
- Managed daily operations to enhance product presentation and customer experience.
- Provided mentorship to new hires on effective sales strategies and company guidelines.
- Coordinated inventory management processes to maintain stock levels and display standards.
- Analyzed customer feedback to enhance shopping experience and address concerns effectively.
- Developed training materials for staff development programs focused on product knowledge and customer engagement.
- Demonstrated product and answered questions for prospective customers.
- Developed long-term customer relationships through personalized service, leading to repeat business and increased referrals.
- Enhanced customer satisfaction through attentive service and comprehensive product knowledge.
- Devised innovative selling techniques that encouraged upselling while emphasizing value-added benefits of products.
- Managed sales floor operations to ensure smooth workflow and timely task completion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Culinary Instructor
Sur La Table
Centennial, CO
04.2022 - 06.2025
- Facilitated hands-on cooking classes, promoting teamwork and collaboration among participants.
- Guided students in mastering essential cooking techniques, fostering confidence and creativity in the kitchen.
- Streamlined class preparation processes, improving efficiency and resource utilization during sessions.
- Mentored aspiring chefs, providing constructive feedback to enhance their culinary skills and knowledge.
- Enhanced student culinary skills by demonstrating and teaching various cooking techniques.
Hotel Manager
IHG Hotels & Resorts, Hilton, Best Western
Colorado
02.2004 - 12.2023
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Led staff training programs to enhance team performance and operational efficiency.
- Implemented cost-control measures, optimizing resource allocation and reducing expenses.
- Developed strategic marketing initiatives to drive occupancy rates and revenue growth.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Implemented energy-saving measures, reducing operational costs without compromising on guest comfort.
- Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
Education
Business Administration
Robert Morris University
Chicago, ILSkills
- Keyholder
- Retail staff management
- Sales strategies
- Inventory
- Visual merchandising
- Shrinkage control
- Inventory management
- Customer satisfaction
- Product knowledge
- Opening and closing procedures
- Revenue growth
Timeline
Culinary Instructor
Sur La Table
04.2022 - 06.2025
Sales Floor Lead
Sur La Table
11.2014 - 10.2025
Hotel Manager
IHG Hotels & Resorts, Hilton, Best Western
02.2004 - 12.2023
Business Administration
Robert Morris University