Michael De Leon-Randolph
Redwood City,CA
Summary
Dynamic leader with a proven track record at BevMo! Beverages & More, excelling in retail staff management and fostering strong customer relationships. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Sales Floor Lead
BevMo! Beverages & More
06.2024 - Current
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
Shift Leader
BevMo! Beverages & More
07.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Sales Associate
BevMo! Beverages & More
10.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Teacher's Assistant
San Francisco State University Cinema
08.2012 - 02.2015
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Gaffer
Self-employeed
10.2012 - 03.2014
- Received positive feedback from producers, directors, and cinematographers regarding the quality of lighting designs delivered throughout various projects.
- Managed electrical safety protocols, ensuring a secure work environment for cast and crew members.
- Collaborated with directors and cinematographers to achieve desired visual effects, contributing to overall production value.
- Prepared contingency plans for unexpected changes during production, minimizing downtime and ensuring smooth operations.
- Maintained open communication lines between various departments, fostering a collaborative atmosphere on set.
After-School Tutor/ Tae Kwon Do Instructor
Hwa Rang Kwan
09.2008 - 05.2009
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
Education
Bachelor of Arts - Cinema
San Francisco State University
San Francisco, CASkills
- Keyholder
- Retail staff management
- Team management
- Strong leadership
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Active listening
- Adaptability and flexibility
- Relationship building
- Effective communication
Timeline
Sales Floor Lead
BevMo! Beverages & More
06.2024 - Current
Shift Leader
BevMo! Beverages & More
07.2023 - 05.2024
Sales Associate
BevMo! Beverages & More
10.2022 - 07.2023
Gaffer
Self-employeed
10.2012 - 03.2014
Teacher's Assistant
San Francisco State University Cinema
08.2012 - 02.2015
After-School Tutor/ Tae Kwon Do Instructor
Hwa Rang Kwan
09.2008 - 05.2009
Bachelor of Arts - Cinema
San Francisco State University
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