Steven Carey
Pismo Beach,CA
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
3
3
years of professional experience
Work History
Sales Floor Lead
SKECHERS Factory Outlet
Pismo Beach, CA
03.2024 - Current
- Analyzed customer feedback data to identify areas for improvement in customer service delivery methods.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Listened to customer needs to identify and recommend best products and services.
- Enforced company policies regarding dress code, attendance, punctuality, ensuring that team members adhere strictly.
- Conducted regular team meetings to discuss goals, challenges and progress towards achieving those goals.
- Reduced process lags by training employees on best practices and protocols.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Assistant Manager
Dominos Pizza Inc.
Atascadero, California
08.2022 - 03.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
Cashier
Old West Cinnamon Rolls
Pismo Beach, CA
01.2022 - 07.2022
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Paloma Creek High School
Atascadero, CA06-2023
Associate Degree in Business Administration - Business
Cuesta College
San Luis Obispo, CASkills
- Brand awareness
- Promotions planning
- Keyholder
- Team management
- Product presentation
- Delegation
- Inventory management
- Adaptability and flexibility
- Customer feedback
- Problem-solving
- Attention to detail
- Cash handling
- Adaptability
- Effective communication
- Time management
Timeline
Sales Floor Lead
SKECHERS Factory Outlet
03.2024 - Current
Assistant Manager
Dominos Pizza Inc.
08.2022 - 03.2024
Cashier
Old West Cinnamon Rolls
01.2022 - 07.2022
High School Diploma -
Paloma Creek High School
Associate Degree in Business Administration - Business
Cuesta College