Rachel Arndt

-Deliver exceptional guest experiences by actively engaging with guests to understand their individual needs and creating excitement to build loyalty and cultivate lasting connections.

-Train, mentor, and develop new cashiers with positive and encouraging techniques to maximize performance and team contributions.

-Warmly greet guests and assist with all needs to enhance guest satisfaction.
-Analyze and file reports, post charges, process transactions, update accounts, and promote upgrades/products.
-Oversee the entire front desk team and lead by example in genuine guest interactions, professional communication, and knowledge on all computer systems and applications.
-Effectively communicate with other departments to function as a team, and make the guests experience as smooth and seamless and possible.
-Respond to guest concerns and issues by developing creative solutions for resolution.

- Maintain discretion and confidentiality of all patients and their information; HIPPA Standards.
- Remain calm under pressure and work well as a team with others or independently.
- Connect with patients and their families with attention to detail, open communication, and empathy.

-Operate computerized systems for sales and order entries with the ability to upsell services and troubleshoot complex or unusual transactions.
- Maintain exceptional knowledge of memberships, promotions, benefits, and prices.