Rachel Aronowitz
Charlotte,NC
Summary
Strategic Learning and Development leader with proven track record in multifamily housing industry. Adept at creating and implementing training initiatives that directly impact associate engagement, retention, and operational efficiency. Skilled in developing content related to critical areas like leasing, customer service, and compliance
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Learning and Development Manager
Quarterra
Charlotte, NC
05.2021 - Current
- Delivered comprehensive training and ongoing support to over 200 associates across a portfolio of more than 41 assets nationwide.
- Designed, developed, and delivered training programs focused on industry-specific technologies and essential soft skills, including creating original content, and presenting engaging sessions.
- Collaborated with senior leadership to analyze performance gaps and identify critical training needs, resulting in improved employee skill sets.
- Helped to drive associate engagement, retention, and operational efficiency to increase associate engagement and improve operational output.
- Partnered with the division leader in 2024 to conduct a comprehensive review and update of company policies and procedures, including drafting and distributing clear communication regarding revisions.
- Facilitated the onboarding of new management and leadership associates, delivering comprehensive training on key business areas, including budgets, operations, and customer service, resulting in a streamlined transition and increased productivity.
Area General Manager
Quarterra
Charlotte, NC
01.2018 - 05.2021
- Stabilized a 549-unit community within 12 months, exceeding budgeted occupancy benchmarks, and driving net effective revenue over projections by more than 3%.
- Maintained a 20-associate team with zero turnover over 12 months, demonstrating effective leadership, and contributing significantly to regional and company-wide goals.
- Proactively implemented dynamic marketing and sales initiatives, consistently driving progress toward community occupancy and financial objectives.
- Provided regular performance reports to stakeholders and corporate leadership, enabling proactive adjustments to on-site strategies, and the achievement of key performance indicators.
- Maintains knowledge of current market and competitor conditions, with potential impact on the community’s sales results.
- Achieved and sustained customer and resident satisfaction survey scores exceeding the company requirement of 85% consistently.
Leasing and Sales Manager
Quarterra
Nashville, TN
12.2015 - 01.2018
- Conducted engaging property tours, showcasing apartment features, and community amenities to prospective residents, resulting in high conversion rates.
- Consistently exceeded monthly leasing goals by 15%, generating an average of 10 new leases per month through effective sales techniques, and engaging property tours.
- Provided exceptional customer service, resulting in high resident satisfaction and strong resident retention rates, while also utilizing RealPage products to maintain accurate lease records.
- Conducted market research to analyze competitor pricing, and then used that information to help create effective marketing materials that contributed to increased property tours.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
Bachelor of Science (BS) - Business Management
Western Governors University
Salt Lake City, UT01.2017
Skills
- Data-Driven Performance Analysis
- Strategic Planning
- Change Management
- Business Operations
- Relationship Management
- Project Coordination
- Operational Efficiency Enhancement
- Adult learning theory
- Training delivery
- Coaching techniques
- Needs assessment
- Soft skills training
- Career development
- Employee engagement
- Onboarding programs
Websites
Certification
Project Management Certification, CompTIA, 01/01/16
Lennar: Midlevel Leadership Program, 05/01/2021
Timeline
Associate Learning and Development Manager
Quarterra
05.2021 - Current
Area General Manager
Quarterra
01.2018 - 05.2021
Leasing and Sales Manager
Quarterra
12.2015 - 01.2018
Bachelor of Science (BS) - Business Management
Western Governors University
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