Rachel Ausperk
Louisville,KY
Summary
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
SENIOR CUSTOMER SUCCESS MANAGER
OnShift
Cleveland, OH
11.2021 - Current
- Conduct regular check-ins with customers to proactively address any potential issues or concerns.
- Create personalized onboarding experiences for new customers, including assigning appropriate resources, setting up goals and objectives, and providing best practices advice.
- Develop and implement customer success plans to ensure that customers are achieving their desired outcomes.
- Provide detailed reports on customer health scores based on usage data collected over time.
- Facilitate webinars and workshops designed to educate customers on the features of the product and service they purchased.
- Actively seek out opportunities for growth within existing accounts through additional offerings or upgrades based on individual needs identified during conversations with clients.
- Advocate for customer needs within the organization, driving product improvements.
CUSTOMER SUCCESS MANAGER
FormFire
Cleveland, OH
09.2019 - 05.2021
- Developed custom solutions for customers based on their individual business objectives.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Conducted regular check-ins with clients to ensure their needs were met.
- Created reports outlining customer usage and retention metrics.
CUSTOMER SUCCESS ASSOCIATE
OnShift
Cleveland, OH
06.2017 - 09.2019
- Developed and maintained positive relationships with customers through effective communication.
- Utilized problem-solving skills to address customer issues quickly and efficiently.
- Analyzed customer data to identify trends and opportunities for improvement.
- Assisted with onboarding new customers and guided them through the product setup process.
- Participated in regular training sessions on new products and services features.
ASSOCIATE MANAGER, CLIENT SERVICES
Brandmuscle
Cleveland, OH
12.2013 - 06.2017
- Served as the liaison between departments for design and execution of promotional materials.
- Tracked project milestones and communicated updates to stakeholders.
- Created monthly reports outlining progress on key initiatives.
- Managed a team of Client Service Executives and served as the main point of customer contact.
Education
BACHELOR'S DEGREE IN JOURNALISM; PUBLIC RELATIONS; MINOR IN MARKETING -
Bowling Green State University
Bowling Green, OH01.2013
Skills
- Client Relationship Management
- Strategic Planning
- Customer Advocacy
- Customer Retention
- Best Practice Consulting
- Software Training
- Reporting
REFERENCES
References Available Upon Request
Timeline
SENIOR CUSTOMER SUCCESS MANAGER
OnShift
11.2021 - Current
CUSTOMER SUCCESS MANAGER
FormFire
09.2019 - 05.2021
CUSTOMER SUCCESS ASSOCIATE
OnShift
06.2017 - 09.2019
ASSOCIATE MANAGER, CLIENT SERVICES
Brandmuscle
12.2013 - 06.2017
BACHELOR'S DEGREE IN JOURNALISM; PUBLIC RELATIONS; MINOR IN MARKETING -
Bowling Green State University
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