Rachel Barnett
Nashville,TN
Summary
Customer Success professional with over 10 years of experience in fast-paced SaaS environments. Strong problem-solver who supports urgent and complex customer issues through live calls, chat, and screen sharing. Seeking a role where I can collaborate with Product and Engineering, share customer insights, and help improve the overall customer experience through high-quality, reliable support.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Miter
02.2023 - Current
- Lead live video troubleshooting sessions to walk customers through complex technical issues and provide training.
- Collaborate cross-functionally with engineering, product, and sales to communicate customer pain points, escalate bugs, and test potential fixes.
- Streamlined customer service processes, improving response times and enhancing client satisfaction.
Enterprise Business Development Representative
Fastpath/Delinea
02.2023 - 02.2023
- Partnering with sales, product, and support teams to ensure client success while also leading live zoom calls with C-suite level professionals.
Team Lead of Customer Success
Airbnb
Nashville, TN
05.2022 - 02.2023
- Collaborating with key decision makers to identify opportunities.
- Guiding clients through seamless onboarding and product adoption.
- Developed and implemented training programs, improving team performance and knowledge retention.
Team Lead of Sales
Meraki Solar, LLC
Tampa, FL
07.2021 - 07.2022
- Developing plans to address critical customer service challenges.
- Go door to door, transitioning door knocks into leads, running credit with lenders for approvals, and negotiating lender contracts.
- Led cross-functional teams to enhance workflow efficiency and meet project deadlines.
Leasing Manager
Forty2
Charlottesville, VA
06.2020 - 07.2021
- Facilitate the rental of apartment units to always ensure maximum occupancy and higher renewal rates for revenue gain.
- Analyzed market trends to inform pricing strategies and competitive positioning of properties.
Education
Associate of Science - Business Administration
Volunteer State Community College
Nashville, TN08-2026
High School Diploma -
The Academy At Old Cockrill
Nashville, TN05-2016
Skills
- Escalation management
- Workflow optimization
- Comprehensive documentation skills
- Customer retention strategies
- Client onboarding management
- Team management experience
- Upselling and cross selling
Timeline
Customer Support Specialist
Miter
02.2023 - Current
Enterprise Business Development Representative
Fastpath/Delinea
02.2023 - 02.2023
Team Lead of Customer Success
Airbnb
05.2022 - 02.2023
Team Lead of Sales
Meraki Solar, LLC
07.2021 - 07.2022
Leasing Manager
Forty2
06.2020 - 07.2021
Associate of Science - Business Administration
Volunteer State Community College
High School Diploma -
The Academy At Old Cockrill