Rachel Barthel
Scottsdale,AZ
Summary
Travel professional with a strong background in wholesale tour operations and recent client-facing advisor experience. Skilled in creating seamless itineraries, fostering advisor and supplier partnerships, and delivering exceptional travel experiences.
Overview
30
30
years of professional experience
Work History
Independent Travel Advisor
Self Employed
03.2025 - Current
- Conducts thorough research on destinations and accommodations to provide accurate information to travelers.
- Deliveres exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researches airfare options and siteseeing options to best meet client expectations.
Esthetician
Pacific Skincare
03.2018 - 01.2025
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Esthetician
Chaminade
09.2010 - 03.2020
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Created repeat business by developing long-term relationships with regular customers.
Reservations Manager
Happy Vacations
09.2002 - 08.2007
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Resolved various issues and discrepancies for customers.
Reservations Agent
Happy Vacations
05.1995 - 12.2001
- Efficiently handled all aspects of the reservation process in a timely manner
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations
- Coordinated hotel reservations, airfare and car rentals for domestic and international travelers
- Utilized strategic selling tactics to upsell additional services to enhance the customer’s experienc
- Provided support to customers and resolved any booking or reservation issues in a timely manner
Education
San Jose City College
San Jose, CASkills
- Excellent Customer Service
- Sales and Upselling
- Problem Solving
- Client Relation Management
- Work Well Under Pressure
- Professional Attitude
Timeline
Independent Travel Advisor
Self Employed
03.2025 - Current
Esthetician
Pacific Skincare
03.2018 - 01.2025
Esthetician
Chaminade
09.2010 - 03.2020
Reservations Manager
Happy Vacations
09.2002 - 08.2007
Reservations Agent
Happy Vacations
05.1995 - 12.2001
San Jose City College
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