RACHEL BEATTY
Mayer
Summary
Customer service expert with more than 20 years of experience in effectively managing customer inquiries and issues. Demonstrated success in improving customer satisfaction through exceptional communication and problem-solving abilities. Recognized for strong teamwork and consistent achievement of positive results. Dedicated to creating environments that prioritize client needs and foster long-term relationships.
Overview
16
16
years of professional experience
Work History
Scale House Operator
Custom Landscape Materials dba West Valley Rock
Peoria
04.2025 - Current
- Collaborating with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Enhancing customer satisfaction by providing prompt and accurate weighing services.
- Contributing to overall business growth through the development of strong working relationships with customers and vendors.
Accounts Payable Clerk
Custom Landscape Materials dba West Valley Rock
Buckeye
01.2024 - 04.2025
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Reconciling vendor statements and resolved any discrepancies in a timely manner.
- Maintaining accurate records of all accounts payable transactions in QuickBooks.
Scale House Operator
Custom Landscape Materials dba West Valley Rock
Buckeye
08.2022 - 01.2024
- Collaborating with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Enhancing customer satisfaction by providing prompt and accurate weighing services.
- Contributing to overall business growth through the development of strong working relationships with customers and vendors.
Medical Administrative Sr. Representative
Cigna Medical Group
Phoenix
11.2020 - 08.2022
- Strengthening client relationships through excellent communication skills and consistent follow up.
- Increasing customer satisfaction by promptly addressing concerns and providing effective solutions.
- Scheduling appointments accurately, according to the Provider's open schedules.
Sr. Pharmacy Services Associate
Cigna Healthcare
Phoenix
05.2010 - 11.2020
- Increasing customer satisfaction by resolving complex issues and always providing exceptional service.
- Establishing strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzing customer data to identify trends and anticipate customer needs.
Education
High School Diploma -
Ironwood High School
Glendale, AZ05.1992
Skills
- Exceptional customer support
- Analytical problem solving
- Efficient record management
- Effective communication skills
- Client satisfaction focus
- Scheduling appointments
Timeline
Scale House Operator
Custom Landscape Materials dba West Valley Rock
04.2025 - Current
Accounts Payable Clerk
Custom Landscape Materials dba West Valley Rock
01.2024 - 04.2025
Scale House Operator
Custom Landscape Materials dba West Valley Rock
08.2022 - 01.2024
Medical Administrative Sr. Representative
Cigna Medical Group
11.2020 - 08.2022
Sr. Pharmacy Services Associate
Cigna Healthcare
05.2010 - 11.2020
High School Diploma -
Ironwood High School