SHAMERA PRATT

• Delivered customer service support to ensure high levels of satisfaction.
• Assisted in troubleshooting technical issues with computer systems and equipment.
• Maintained strict adherence to company policies in scale house area.
• Communicated effectively with truck drivers regarding arrivals, paperwork, and product availability.
• Responded promptly to inquiries about products, services, and pricing via email and phone calls.
• Verified and weighed incoming shipments of raw materials using TRUX software for accuracy.
• Documented incoming weights on log sheets to maintain precise records.
• Processed payments and closed out daily activities through Excel and TRUX system.

• Ensured data accuracy by verifying source documents against information entered in SAP platform.
• Maintained updated knowledge of industry trends related to data entry operations.
• Executed data entry from varied sources into computer systems, enhancing efficiency.
• Scanned and archived documents in databases for quick retrieval.
• Collaborated with warehouse staff to expedite product shipments and meet deadlines.
• Generated purchase orders based on approved requests from internal departments.
• Processed orders for U.S. military, foreign military, police, and fire departments using SalesForce and LifeSaving Systems POS.
• Managed high volumes of customer payments, ensuring adherence to established timelines.
• Utilized software programs to maintain accurate records and facilitate data entry.

• Utilized Total Control system to troubleshoot complex issues and enhance technical skills.
• Analyzed customer data to uncover new business growth opportunities.
• Conducted software and systems testing to ensure quality and reliability.
• Enabled remote diagnosis, reducing on-site visit requirements for equipment operations.
• Managed inventory and supplies to ensure availability of essential materials.
• Promoted customer satisfaction through effective problem resolution and service excellence.
• Performed data analysis to support strategic planning for rural market introduction of Customer Equipment Solutions.
• Monitored daily sales activities, providing feedback while achieving monthly targets of $2 million in rental sales and $1.5 million in used equipment sales.

• Collaborated with claims adjusters and underwriters to resolve complex claims processing issues.
• Conducted regular policy reviews using Majesco Claims Software to ensure accuracy and compliance.
• Reviewed incoming claims through Guidewire for accuracy, completeness, and necessary documentation.
• Filed and processed insurance claims according to established procedures.
• Processed third-party requests for additional information as required.
• Assisted insurers with payment processing via SSL software.
• Guided insurers in navigating website systems for EFT, e-check, ACH, or credit card payment setups.

• Responded promptly to complaints or requests from customers.
• Provided technical support to customers via phone, chat support, and email to help them navigate through QuickBooks.
• Managing 60 to 80 calls a day to assist customers with inquiries related to QuickBooks products, pricing, billing, troubleshooting, and related services, such as tax preparations.
• Handled escalated customer service issues with professionalism and empathy.
• Assisted customers in making decisions about products or services offered by the company.
• Developed and maintained relationships with potential customers through phone conversations.
• Established strong working relationships with other departments (Sales Managers and Tax Prepares) within the organization.
• Scheduled appointments for customers based on their availability. Followed up with customers after scheduled appointments were completed.

Multiple locations: Lakehurst, NJ; Fort Gordon, GA; St. Louis, MO, United States of America, and Korea. Decorations, medals, badges, and Robbins awarded - National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon.

• Conducted regular tests on repaired components to verify compliance with operational requirements.
• Developed comprehensive reports outlining all findings during inspections or repairs.
• Adhered strictly to safety protocols when working on high-voltage systems.
• Analyzed test results from various instruments used in monitoring the performance of the system's components.
• Repaired or replaced damaged wiring and cables on power generation equipment.
• Performed routine preventive maintenance tasks to reduce downtime of the machinery.
• Participated in emergency response teams for addressing urgent issues related to power outages.
• Troubleshot complex problems involving multiple systems within a power plant facility.
• Tested and repaired electrical controls and motors and electrical generating components.