Kacie Toney
Kountze,US
Summary
Detention Officer with extensive expertise in security and compliance, leveraging over 8 years of experience across diverse education, operations, and juvenile probation. Skilled in documentation, training, and technical support, ensuring safety and operational efficiency. Proven ability to implement structured protocols and enhance program credibility through data-driven improvements.
Overview
20
20
years of professional experience
Work History
Scale House Operator
Woodville Pellets
03.2022 - Current
- Coordinate truck unloading and loading schedules to ensure continuous product flow.
- Manage multi-line phone systems, enhancing communication efficiency.
- Inspect incoming and outgoing loads, maintaining safety and compliance standards.
- Utilize Microsoft Office for data management, improving operational accuracy.
- Facilitate guest sign-in and escort procedures, ensuring security protocols are met.
- Conducted thorough inspections of incoming and outgoing loads, maintaining compliance with safety regulations and ensuring quality standards.
- Coordinated with drivers and facility staff to optimize material flow, resulting in noticeable gains in operational efficiency.
- Fostered a welcoming environment for visitors, ensuring proper PPE compliance and smooth sign-in processes.
- Utilized Excel to manage application data, improving HR’s access to candidate information and expediting the hiring process.
Detention Officer
Hardin County Juvenile Probation Department
06.2021 - Current
- Oversee juvenile activities, ensuring safety and compliance with facility protocols.
- Document and report incidents, contributing to a secure environment.
- Facilitate juvenile transport within the facility, maintaining order and discipline.
- Conduct searches and supervise high-risk situations, ensuring safety and control.
- Monitor family visitations, ensuring adherence to facility guidelines.
- Implemented structured daily schedules for juveniles, enhancing engagement and reducing incidents of behavioral issues.
- Prepared detailed incident reports and behavior logs, providing actionable insights for case reviews and improving facility protocols.
Hunters Education Instructor
Texas Parks and Wildlife Department
05.2021 - Current
- Instruct diverse students in hunter safety, certifying those 9+ who meet course standards.
- Facilitate comprehensive hunter education programs, enhancing participant skills and knowledge.
- Implement safety protocols, ensuring a secure learning environment for all participants.
- Designed and implemented assessments for knowledge and skills, certifying successful students and enhancing program credibility within the community.
- Partnered with local organizations to promote Hunter Education initiatives, increasing course enrollment and community awareness of safety practices.
- Evaluated student performance data to refine instructional methods, leading to noticeable improvements in assessment rates and student engagement.
Maintenance Technician
Elite Auto Shield
05.2018 - Current
- Prepared vehicles for coatings, boosting visual appeal and durability.
- Polished surfaces to eliminate flaws, ensuring coating adherence.
- Applied ceramic coatings, enhancing protection and aesthetics.
- Tinted windows, improving privacy and energy efficiency.
- Executed vinyl wraps, elevating brand visibility and design.
Technical Support Advisor
Teleperformance USA
04.2023 - 02.2025
- Provided technical support for software and hardware issues, ensuring timely resolutions for customer inquiries.
- Diagnosed and troubleshot system malfunctions to enhance user experience and satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Trained new team members on troubleshooting techniques and customer service protocols, fostering knowledge sharing.
- Analyzed recurring issues to develop proactive solutions, reducing ticket volume over time.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
- Continuously sought opportunities to enhance personal knowledge and skills through attending industry conferences, webinars, and ongoing training sessions.
- Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
Cafeteria Worker
Silsbee Independent School District
08.2016 - 05.2018
- Prepare meals for 1500 students, adhering to nutritional guidelines, ensuring dietary needs met.
- Manage food orders and inventory, maintaining accurate weekly records for efficient operations.
- Handle cash register balancing, ensuring daily accuracy and secure bank deposits.
- Record daily financial data in Excel, providing essential reports for state compliance.
- Streamlined food ordering process, enhancing inventory accuracy and reducing waste while adhering to state nutritional guidelines.
- Maintained precise daily cash register balances and executed bank deposits, ensuring financial integrity and compliance with district policies.
- Analyzed meal participation trends to inform menu planning, resulting in increased student satisfaction and healthier food choices.
- Prepared diverse meal options catering to special dietary needs, promoting inclusivity and contributing to students’ overall well-being.
Multiple Launch Rocket System Repairer
United States Army/United States Army Reserves
12.2005 - 06.2007
- Maintained rocket systems, ensuring operational readiness and reliability.
- Streamlined repair processes for hydraulic and electrical systems, achieving substantial improvements in system reliability and readiness.
- Diagnosed mechanical issues in launcher drive systems, implementing effective solutions that enhanced operational performance and safety.
- Developed a systematic approach to maintenance scheduling, resulting in marked gains in efficiency and resource allocation.
- Fostered teamwork among repair units, contributing to a supportive environment that emphasized shared goals and mission success.
- Executed rigorous maintenance on rocket systems, ensuring peak operational readiness and reliability, directly supporting mission success.
Education
GED - undefined
Vidor High School
Vidor, TXElectrical and Mechanical Munitions Maintenance - undefined
OMEMS
Redstone Arsenal, AL06.2007
Skills
- Security (Experienced), Documentation (Experienced), Supervision (Experienced), Microsoft Office (Experienced), Excel (Experienced), Maintenance (Experienced), Customer Service (Experienced), Cash Handling (Experienced), Inventory Management (Expert), Technical Support (Skillful), Mechanical Systems (Skillful), Training (Expert), Conflict Resolution (Experienced), Risk Management (Expert), Behavior Analysis (Expert), Safety Protocols (Expert), Assessment Design (Experienced), Community Engagement (Experienced), Event Coordination (Experienced), Crisis Intervention (Experienced)
Timeline
Technical Support Advisor
Teleperformance USA
04.2023 - 02.2025
Scale House Operator
Woodville Pellets
03.2022 - Current
Detention Officer
Hardin County Juvenile Probation Department
06.2021 - Current
Hunters Education Instructor
Texas Parks and Wildlife Department
05.2021 - Current
Maintenance Technician
Elite Auto Shield
05.2018 - Current
Cafeteria Worker
Silsbee Independent School District
08.2016 - 05.2018
Multiple Launch Rocket System Repairer
United States Army/United States Army Reserves
12.2005 - 06.2007
GED - undefined
Vidor High School
Electrical and Mechanical Munitions Maintenance - undefined
OMEMS