Brittany Tatum
Kountze,TX
Summary
Operations leader with over 10 years of experience driving performance, safety, and team development in fast-paced environments. Proven ability to reduce shrink, improve compliance, and deliver strong financial results. Experienced in leading teams of 50+ associates and multiple department leaders. Recognized for problem-solving, training, and executing complex projects such as large-scale remodels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations & Asset Protection Leader
Walmart
07.2024 - Current
- Implemented loss prevention and risk management strategies, reducing shrink by 33% (from 1.53% to 1.03%).
- Ensured a safe workplace through safety audits, training, and enforcement of compliance standards.
- Oversaw inventory control, receiving, and claims operations, ensuring accuracy and compliance.
- Directed, mentored, and developed a team of Asset Protection staff to achieve operational goals.
- Led cross-functional collaboration with external partners and store departments to address risk and improve performance.
- Supported execution of a complete store remodel (April–July 2025) at one of the market’s highest-shrink locations, reducing risk and improving compliance.
- Enhanced asset protection strategies by conducting thorough risk assessments and implementing effective security measures.
General Merchandise Operations Manager
Walmart
04.2022 - 07.2024
- Directed operations for multiple general merchandise departments, managing 7 department leaders and 50+ associates.
- Accountable for P&L performance, analyzing financial reports, identifying trends, and implementing corrective actions.
- Enhanced customer experience by ensuring proper execution of service standards and resolving escalations.
- Developed and coached department leaders to build strong teams and improve retention.
- Oversaw staffing, scheduling, and process improvements to ensure productivity and operational excellence.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Coordinated seasonal markdowns and clearance events, effectively managing excess inventory without compromising profitability.
Operations Supervisor — Frontend
Walmart
12.2020 - 04.2022
- Led and supervised 75 staff members in customer-facing roles, ensuring process compliance and customer satisfaction.
- Managed financial accuracy through daily review of cash operations and shortage investigations.
- Trained and coached staff on operational controls, compliance, and service delivery.
- Supported store-wide initiatives by driving collaboration across multiple teams.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Assistant Manager — Loss Prevention & Safety
Walmart
12.2018 - 07.2020
- Implemented shrink control processes and safety standards, reducing risk and losses.
- Conducted internal investigations and managed accident reports to ensure compliance.
- Led a team of 15 associates while training staff on safety, shrink prevention, and emergency procedures.
- Partnered with leadership to ensure compliance with closing procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Loss Prevention Associate
Walmart
09.2015 - 12.2018
- Conducted safety and compliance audits to mitigate risks and losses.
- Trained staff on fraud prevention, customer engagement, and operational compliance.
- Supported internal case development and investigations to resolve theft and policy violations.
- Regularly reviewed and updated store security policies, ensuring alignment with organizational goals and industry best practices.
- Assisted in the successful recovery of stolen merchandise through prompt identification, reporting, and intervention during theft attempts.
Education
High School Diploma -
Silsbee High School
Silsbee, Texas05-2014
Skills
- Operational Leadership & P&L Oversight
- Shrink Reduction & Risk Management
- Team Leadership & Staff Development
- Training & Performance Coaching
- Customer Service & Experience Management
- Safety Compliance & Auditing
- Cross-Functional Collaboration
- Process Improvement & Data Analysis
- Crisis management
- Investigation techniques
Certification
Wicklander-Zulawski Investigation Techniques Certification- 2019
Timeline
Operations & Asset Protection Leader
Walmart
07.2024 - Current
General Merchandise Operations Manager
Walmart
04.2022 - 07.2024
Operations Supervisor — Frontend
Walmart
12.2020 - 04.2022
Assistant Manager — Loss Prevention & Safety
Walmart
12.2018 - 07.2020
Loss Prevention Associate
Walmart
09.2015 - 12.2018
High School Diploma -
Silsbee High School
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