Rachel Beck

Core Responsibilities

• Analyze business needs and translate them into technical requirements to support system and process improvements.
• Lead cross-functional teams to implement software solutions that optimize operational workflows.
• Maintain and enhance system functionality through testing, troubleshooting, and user support.
• Collaborate with stakeholders to gather, document, and validate business requirements.
• Ensure data integrity and reporting accuracy across enterprise systems.

Key Achievements & Technical Contributions

• Coordinated with developers, analysts, and business leaders to ensure smooth rollout of new features and updates.
• Supported end-users through troubleshooting, training, and ongoing system support, improving adoption and satisfaction.
• Partnered with IT to integrate APIs between internal systems and external platforms, improving data flow and reducing manual entry.
• Built interactive Power BI dashboards to improve visibility into KPIs, resource allocation, and project performance.
• Consolidated data from ERP, Smartsheet, and third-party systems to improve reporting accuracy and reduce data discrepancies.
• Designed and automated workflows using Power Automate and Smartsheet, reducing manual processing time by 30–50%.
• Identified process bottlenecks and implemented system enhancements that improved operational efficiency across multiple departments.
• Developed standardized templates, dashboards, and reporting structures to streamline recurring business processes.
• Designed and built AGI’s enterprise Smartsheet ecosystem using Control Center, creating scalable templates, automation workflows, and governance structures; led phased rollouts to each customer team over three years and delivered ongoing enhancements to support operational growth.

• Managed two high-profile client accounts, ensuring seamless communication between internal teams and external stakeholders.
• Developed detailed project plans, assigned tasks, and monitored progress to meet organizational goals.
• Served as primary stakeholder contact, ensuring transparency and alignment throughout project lifecycles.
• Conducted risk assessments and implemented mitigation strategies to reduce project exposure.
• Facilitated recurring project meetings and tracked action items and deliverables.
• Contact: Jessica Collins — 407-860-3141

• Supported Project Managers by coordinating schedules, resources, and project information.
• Assisted with budget tracking, reporting, and administrative tasks across multiple projects.
• Maintained and updated project documentation to ensure accuracy and efficiency.
• Collaborated with teams to support smooth project execution and organizational priorities.
• Contact: Jim Merrick — 865-604-0375

• Managed daily operations for a $5M annual revenue location, maintaining inventory controls and meeting food cost targets.
• Scheduled, supervised, and trained 90+ employees across a 7-day-a-week operation.
• Oversaw HR functions including hiring, onboarding, and employee relations.
• Administered weekly payroll closeouts and verified timecards for accuracy.
• Ensured compliance with food safety and operational standards.
• Worked effectively in fast-paced environments.

Contact: JW Barbour — 865-686-2826