Rachel Beedle
Cobb,WI
Summary
Dynamic consultant with a proven track record at Scentsy, excelling in customer service and relationship building. Recognized for enhancing client satisfaction and implementing innovative solutions. Adept at multitasking and conflict resolution, I leverage strong verbal communication skills to foster collaboration and drive results. Committed to delivering exceptional service and support.
Overview
19
19
years of professional experience
Work History
Consultant
Scentsy
2016.08 - 2026.01
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Motivated to build relationships with customers to make sure they continue to buy products from myself.
- Maintain excellent customer service with customers to ensure they receive quality products.
Office Assistant
Iowa County Humane Society
2007.03 - 2012.03
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Customer Service Sales Representative
Lands End
2006.08 - 2007.02
- Led customer interactions to resolve inquiries, enhancing overall satisfaction and loyalty.
- Trained new staff on product knowledge and sales techniques, improving team performance.
- Developed and implemented strategies to upsell products, increasing average transaction value.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Streamlined returns process, reducing wait times and improving customer experience.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Education
Associate of Science - Human Services
Southwest Technical College
Fennimore, WISkills
- Verbal communication
- Customer service
- Task prioritization
- Fast Learner
- MS office
- Dependable and responsible
- Time management
- Flexible and adaptable
- Written communication
- Data entry
Timeline
Consultant
Scentsy
2016.08 - 2026.01
Office Assistant
Iowa County Humane Society
2007.03 - 2012.03
Customer Service Sales Representative
Lands End
2006.08 - 2007.02
Associate of Science - Human Services
Southwest Technical College