Rachel Beedle
Cobb,WI
Summary
Dynamic consultant with a proven track record at Scentsy, excelling in customer service and relationship building. Recognized for enhancing client satisfaction and implementing innovative solutions. Adept at multitasking and conflict resolution, I leverage strong verbal communication skills to foster collaboration and drive results. Committed to delivering exceptional service and support.
Overview
19
19
years of professional experience
Work History
Consultant
Scentsy
Cobb, WI
08.2016 - 01.2026
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Motivated to build relationships with customers to make sure they continue to buy products from myself.
- Maintain excellent customer service with customers to ensure they receive quality products.
Office Assistant
Iowa County Humane Society
Dodgeville, WI
03.2007 - 03.2012
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Customer Service Sales Representative
Lands End
Dodgeville, WI
08.2006 - 02.2007
- Led customer interactions to resolve inquiries, enhancing overall satisfaction and loyalty.
- Trained new staff on product knowledge and sales techniques, improving team performance.
- Developed and implemented strategies to upsell products, increasing average transaction value.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Streamlined returns process, reducing wait times and improving customer experience.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Education
Associate of Science - Human Services
Southwest Technical College
Fennimore, WISkills
- Verbal communication
- Customer service
- Task prioritization
- Fast Learner
- MS office
- Dependable and responsible
- Time management
- Flexible and adaptable
- Written communication
- Data entry
Timeline
Consultant
Scentsy
08.2016 - 01.2026
Office Assistant
Iowa County Humane Society
03.2007 - 03.2012
Customer Service Sales Representative
Lands End
08.2006 - 02.2007
Associate of Science - Human Services
Southwest Technical College