Rachel Bermudez
Katy,TX
Summary
Focused with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees .
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Assistant/ Receptionist
Lamba & Associates P.C.
Houston, TX
01.2025 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Customer Service Representative
Loan Star Title Loans
Houston, TX
10.2022 - 01.2025
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Logged details of customer service calls in computer system following correct protocols.
- Built strong relationships with customers by providing exceptional service throughout the entire loan process.
- Processed customer payments and negotiated payment arrangements for delinquent loans
Cashier
DDs Discount
Houston, TX
09.2021 - 02.2022
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Answered customer questions and provided detailed product information.
Restaurant Team Member
Pappas Bar-B-Q
Houston , Texas
11.2019 - 05.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Greeted customers at drive-thru and took food orders.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Used cash registers and calculators to prepare bills, accept payments and make changes.
Education
High School Diploma -
Westfield High School
Houston, TXSkills
- Payment collection
- Basic math skills
- Written and verbal communication
- Identification checks
- Account updating
- Call center experience
- Documentation
- Collections proficiency
- Loans
- Fast learner
- Scheduling/Planning
- File organization
- Calendar management
- Client communication
- Interviewing clients
- Client billing
- Deadline monitoring
Certification
Real estate license in 2022
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant/ Receptionist
Lamba & Associates P.C.
01.2025 - Current
Customer Service Representative
Loan Star Title Loans
10.2022 - 01.2025
Cashier
DDs Discount
09.2021 - 02.2022
Restaurant Team Member
Pappas Bar-B-Q
11.2019 - 05.2020
High School Diploma -
Westfield High School