Rachel Birke
Lewiston
Summary
Creative and detail-driven professional with a strong foundation in communication, organization, and problem-solving. Experienced in developing written content through podcasting and personal writing, with a natural ability to connect with audiences through clear, thoughtful messaging. Currently transitioning into a content writing role, bringing a unique blend of structure, creativity, and real-world experience to produce engaging and purposeful content.
Overview
12
12
years of professional experience
Work History
Parts Counter Person
Basil Ford of Niagara Falls
Niagara Falls
11.2022 - Current
- Processed orders and transactions using point-of-sale system, ensuring accuracy and timely fulfillment.
- Collaborated with service technicians to accurately identify parts needed for repairs, streamlining repair processes.
- Provided expert advice on parts compatibility and installation procedures.
- Resolved customer inquiries and issues regarding parts orders, enhancing customer satisfaction.
- Received, examined and re-shelved returned parts.
- Engaged with customers upon arrival to understand their needs and guide them to products.
Office Administrator
Busy Beaver Lawn and Garden
Hamburg
03.2021 - 10.2022
- Coordinated scheduling for staff and customer appointments, ensuring optimal use of time and resources.
- Collaborated with team members to streamline workflow and enhance communication processes.
- Provided administrative support for events and special projects.
- Managed daily administrative operations of the office, supporting overall organizational efficiency.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
Title Clerk
David Chevrolet Buick
Niagara Falls
06.2020 - 03.2021
- Processed vehicle titles and registrations for customer transactions.
- Maintained accurate records of vehicle ownership and title transfers, ensuring compliance with state regulations.
- Utilized dealership software to manage title information efficiently.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork for vehicle ownership title transfers from dealer to purchaser, streamlining process for new, used, and wholesale sales.
- Performed data entry of vehicle information into system for registration purposes.
- Reviewed and verified completion of all necessary paperwork before closing transactions to minimize errors.
Security Officer
Allied Universal Security Services
Lockport
08.2019 - 03.2020
- Monitored premises to ensure safety and security of personnel and property.
- Responded to incidents, documenting findings for management review to enhance safety protocols.
- Managed access control, verifying identities and issuing visitor passes to ensure secure facility entry.
- Maintained accurate logs of daily activities, incidents, and observations during shifts.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Inspected premises for safety hazards, implementing corrective measures to mitigate risks.
Key Holder Supervisor
Barbour
Niagara Falls
09.2014 - 07.2019
- Supervised daily store operations, ensuring adherence to company policies and enhancing overall store performance.
- Supervised cashiers during peak hours of operation.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and building customer loyalty.
- Assisted in cash management and reconciliation at the end of each shift.
- Executed cash management tasks including daily deposits and audits.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Organized visual merchandising to elevate product displays and drive customer engagement.
Education
High School Diploma -
Lewiston Porter High School
Youngstown, NY09-2015
Skills
- Workflow optimization
- Problem solving
- Team collaboration
- Effective communication
- Written communication
- Critical thinking
- Creative writing
Affiliations
- Podcast Host & Content Creator — Rooted and Resilient Podcast (2024–Present)
- Content Writer — Personal Writing & Blog (Ongoing)
- Owner & Photographer — Freelance Photography Business (Past)
Timeline
Parts Counter Person
Basil Ford of Niagara Falls
11.2022 - Current
Office Administrator
Busy Beaver Lawn and Garden
03.2021 - 10.2022
Title Clerk
David Chevrolet Buick
06.2020 - 03.2021
Security Officer
Allied Universal Security Services
08.2019 - 03.2020
Key Holder Supervisor
Barbour
09.2014 - 07.2019
High School Diploma -
Lewiston Porter High School