Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

David Defillippi

Bremerton,WA

Summary

Highly knowledgeable in automotive and machinery parts sales with background in managing inventory, providing customer service, and driving sales growth. Skilled in identifying client needs, recommending solutions, and facilitating transactions. Demonstrated ability to improve operational efficiency and enhance customer satisfaction through proactive service and effective communication. Successfully increased parts department revenue by fostering strong relationships with customers and vendors. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Parts Counter Person

Pape Machinery
Poulsbo, WA
02.2025 - Current
  • Collaborated in team settings to enhance workplace productivity.
  • Optimized task completion by adhering to strict timelines.
  • Addressed customer requests to boost satisfaction.
  • Delivered exceptional customer service during in-person interactions and phone calls.

Store Manager

AutoZone
Port Orchard, WA
07.2014 - 02.2025
  • Performed regular price checks to ensure competitive pricing.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Devised methods to optimize sales and improve profitability.
  • Ensured precision in documenting employee performance evaluations.
  • Created weekly schedules to enhance staff efficiency.
  • Managed inventory counts and processed orders to ensure adequate shelf levels.
  • Addressed customer issues promptly.
  • Evaluated staff productivity to pinpoint areas needing improvement.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Ground Ops/ Regional Safety Representative

Southwest Airlines
SeaTac Airport, WA
07.2000 - 06.2014
  • Investigated accidents or incidents to determine root causes and identify preventative measures.
  • Provided guidance to supervisors on developing safe work practices and ensuring employee compliance with safety rules.
  • Developed safety policies and procedures for the organization and ensured that all employees were aware of these policies.
  • Implemented corrective actions from inspections and audits as necessary to ensure a safe working environment.
  • Prepared reports summarizing inspection results, accident investigations, recommendations. for management review.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Executed safe and efficient loading and unloading operations for aircraft baggage, cargo, and mail.

Education

GED -

Savanna High
Anaheim, CA
06-1982

Skills

  • Inventory management
  • Order processing
  • Customer service
  • Parts identification
  • Pricing strategy
  • Sales optimization
  • Time management
  • Safety compliance
  • Employee training
  • Inventory auditing
  • Ordering parts
  • Returns processing
  • Workplace safety
  • Improving customer satisfaction
  • Staff training
  • Operations management
  • Parts recommendation
  • Cycle counting
  • Training and coaching
  • Maintenance schedules

Affiliations

  • I enjoy a day on the golf course, weather its with a disc or my clubs.
  • I collect sport cards and die-cast cars
  • I have a breaded dragon named Goliath
  • My favorite..M's baseball

Timeline

Parts Counter Person

Pape Machinery
02.2025 - Current

Store Manager

AutoZone
07.2014 - 02.2025

Ground Ops/ Regional Safety Representative

Southwest Airlines
07.2000 - 06.2014

GED -

Savanna High

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