Rachel Blain
Lake
Summary
Dynamic Home Manager with expertise in staffing, emergency preparedness, and medication management. Proven ability to enhance resident satisfaction through person-centered care and comprehensive care planning.
Results-driven professional with a strong background in healthcare management. Skilled in staff training, effective communication, and developing care plans that address individual resident needs. Committed to improving operational efficiency and ensuring compliance with regulatory standards.
Compassionate leader known for facilitating quality care and effective communication among families and providers. Experienced in emergency response and maintaining a safe environment, dedicated to enhancing the well-being of residents through tailored support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Manager
McBride Quality Care Services Inc.
Mount Pleasant, MI
07.2024 - Current
- Oversaw daily operations ensuring compliance with regulatory standards and quality care protocols.
- Implemented staff training programs to enhance service delivery and improve resident satisfaction.
- Developed and maintained budgets for operational efficiency and resource allocation.
- Coordinated medical appointments, transportation, and recreational activities for residents' well-being.
- Evaluated care plans regularly to adapt to changing resident needs and preferences.
- Facilitated communication among families, staff, and healthcare providers to ensure comprehensive care approach.
- Managed emergency response procedures effectively, prioritizing resident safety during crises.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Offered learning opportunities to help residents develop important life skills.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
Assistant Manager
McBride Quality Care Services Inc.
Mount Pleasant, MI
03.2018 - 07.2024
- Developed staff training programs to improve operational efficiency and customer satisfaction.
- Streamlined communication processes between departments to optimize workflow and collaboration.
- Analyzed service metrics to identify areas for improvement and drive strategic initiatives.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Coordinated scheduling and resource allocation to ensure seamless service operations.
- Passing medications
- Conducted regular audits of quality control processes, ensuring compliance with industry standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Direct Support Professional
McBride Quality Care Services Inc.
Mount Pleasant, MI
09.2013 - 03.2018
- Supported individuals with daily living activities to promote independence and enhance quality of life.
- Developed personalized support plans in collaboration with clients and their families to address specific needs.
- Facilitated communication between clients and healthcare providers to ensure thorough understanding of treatment plans.
- Monitored client progress and adjusted care strategies based on observed changes in behavior or health status.
- Implemented training programs for team members to improve service delivery and foster a supportive work culture.
- Advocated for client rights and needs within community resources to ensure access to essential services.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Passed medication
Education
No Degree - Nursing
Mid Michigan College
Harrison, MI08-2028
High School Diploma -
Coleman High School
Coleman, MI05-2011
Skills
- Staffing
- Emergency preparedness
- Home technology
- Maintenance coordination
- Medication management
- Scheduling
- Resident documentation
- Person-centered care plans
- Developmental disorders
- Property management
- Appointment coordination
- Emergency response
Certification
- PT - Phlebotomy Technician
Timeline
Home Manager
McBride Quality Care Services Inc.
07.2024 - Current
Assistant Manager
McBride Quality Care Services Inc.
03.2018 - 07.2024
Direct Support Professional
McBride Quality Care Services Inc.
09.2013 - 03.2018
No Degree - Nursing
Mid Michigan College
High School Diploma -
Coleman High School