Rachel Boisvert
Louisville
Summary
Experienced dispatcher of 13 years dispatching for HVAC, plumbing and electrical services. Dedicated to being a team player and driving revenue for the company, and optimizing job prioritization and route efficiency.
Overview
18
18
years of professional experience
Work History
Dispatcher and Customer Service Representative
DAUENHAUER PLUMBING
05.2013 - Current
- Prioritize job urgency
- Manage technician routes to optimize efficiency
- Monitor emails, team chats, and take incoming technician phone calls
- Follow up on sale opportunities
- Answer technician and customer service questions
Studio Manager
SEARS PORTRAIT STUDIO, LEXINGTON, KY UNITED STATES
LEXINGTON, KY, UNITED STATES
06.2012 - 04.2013
- Handle customer issues in an effective and efficient manner
- Building rapport with customers daily
- Hire and Train associates
- Perform weekly and monthly audits
- Maintain a schedule that reflects the appointments
- Maintenance on cameras and other equipment in the studio
- Creative photography to motivate sales
Associate/Assistant Manager
SEARS PORTRAIT STUDIO, LOUISVILLE, KY UNITED STATES
LOUISVILLE, KY, UNITED STATES
08.2009 - 05.2012
- Manage the studio while the manager was out.
- Photograph and arrange various size groups and ages
- Prepare and present photographs and process the sales
- Maintain a clean, safe environment
Camp Counselor
SUMMIT HEIGHTS UNITED METHODIST CHURCH, LOUISVILLE, KY UNITED STATES
LOUISVILLE, KY, UNITED STATES
05.2008 - 07.2008
- Supervise kids in a safe environment throughout the summer
- Watch over a small group when we went on outings.
- Plan outings to different places around the area.
- Prepare snacks and crafts
Education
Limited Medical Radiology
SPENCERIAN COLLEGE
LOUISVILLE, KY, UNITED STATES12-2011
Skills
- Prioritization
- Knowledge of Excel
- Extensive work with Microsoft Word and Office
- Decision making
- Communication
- Data entry
- Customer service
- Managing a team
- Excellent team player but can also work alone
- Manager routes for multiple crews
- Multitasking
- Problem solving
Timeline
Dispatcher and Customer Service Representative
DAUENHAUER PLUMBING
05.2013 - Current
Studio Manager
SEARS PORTRAIT STUDIO, LEXINGTON, KY UNITED STATES
06.2012 - 04.2013
Associate/Assistant Manager
SEARS PORTRAIT STUDIO, LOUISVILLE, KY UNITED STATES
08.2009 - 05.2012
Camp Counselor
SUMMIT HEIGHTS UNITED METHODIST CHURCH, LOUISVILLE, KY UNITED STATES
05.2008 - 07.2008
Limited Medical Radiology
SPENCERIAN COLLEGE