KARIE HANSON
BRANDON,MN
Summary
Dedicated customer service representative with a strong focus on problem resolution and data entry. Known for effectively coordinating appointments and utilizing critical thinking to address customer needs, driving satisfaction and repeat business.
Overview
32
32
years of professional experience
Work History
Customer Service Representative/Dispatcher
Ellingson Plumbing & Heating
Alexandria, MN
06.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers in selecting appropriate plumbing and heating solutions based on needs.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Coordinated with technicians to schedule appointments, ensuring optimal resource allocation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Regional Manager
SUBWAY®Restaurants
Alexandria, MN
08.1994 - 06.2021
- Led operational strategies to enhance store performance across multiple regions.
- Developed training programs for new managers, fostering leadership skills within the team.
- Implemented cost-control measures, improving overall profitability of regional stores.
- Analyzed market trends to optimize product offerings and drive sales growth.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Business Management
Alexandria Technical College
Alexandria, MN05-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Scheduling
- Appointment scheduling
- Prioritization
Timeline
Customer Service Representative/Dispatcher
Ellingson Plumbing & Heating
06.2021 - Current
Regional Manager
SUBWAY®Restaurants
08.1994 - 06.2021
Business Management
Alexandria Technical College