Sonya Young
Americus,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative/Dispatcher
La'Salle Express Trucking
Americus, GA
02.2020 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinate driver pick-up and delivery times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintain accurate records of shipments and driver locations
Property Manager
Public Storage
Fort Lauderdale, FL
02.2005 - 02.2020
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Education
Associate Of Business Administration - Business
American InterContinental University
Schaumburg, IL04.2018
Skills
- Paperwork Processing
- Complaint resolution
- Call Management
- Appointment Scheduling
- Customer Relations
- Computer Proficiency
- Quality Control
- Delivery Scheduling
- Customer Service
- Data Entry
- Scheduling
Timeline
Customer Service Representative/Dispatcher
La'Salle Express Trucking
02.2020 - 03.2024
Property Manager
Public Storage
02.2005 - 02.2020
Associate Of Business Administration - Business
American InterContinental University